What to learn from DC's pizza brand's fake news nightmare

The potentially brand-ending effects of rumor in the Internet age became painfully evident Sunday when a fake news report connected to Washington D.C's pizzeria, Comet Ping Pong, led to a gunman opening fire. The incident should serve as a lesson as to how and why brands need response plans in place.

FEATURES


5 ways to attract the under-tapped teen consumer

As the restaurant industry faces among the lowest annual revenues since 2008, the teen market represents a bright spot in future spending. For the restaurant that does it right, there's a goldmine waiting to be discovered.

Curse you, unruly reindeer! Domino's reins in reindeer delivery plan

Domino’s Japan said that after a few days of working with reindeer to deliver its pizzas in cold, snowy Hokkaido, Japan, it's abandoning the plan to use them for delivery.

Big Mac inventor leaves invaluable lesson for restaurateurs today

The passing of Big Mac inventor and McDonald’s longtime franchisee, Jim Delligatti, got me thinking about the value of true, two-way communication between a brand's top leadership and its front-line employees.

Menu Labeling: Recent clarification means law goes into effect as planned

Yesterday when the U.S. Food and Drug Administration sent out its Clarified Statement on Compliance Date, regarding the activation on Dec.

Fast Casual Summit: 4 questions restaurant brands must answer

At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers in the food service game is differentiation. Brands that can clearly answer four key questions are primed to lead this highly competitive segment of the economy.

KFC, Pizza Hut, Taco Bell leading Chinese health initiatives

The Chinese government wants to help its people live longer, healthier lives and has enlisted the support of the nation’s leading fast-food operator, Yum China, to lead the charge.

Commodities Report: Thanksgiving week gives pizza traders a lot to be grateful for

Pizza stocks traders were clearly overjoyed at the news last week of a federal injunction halting enactment of the federal overtime pay laws that were set to take effect this Thursday. That eleventh-hour move by a Texas judge sent pizza stock prices soaring, truly giving the publicly traded brands in this business something to be grateful for.

Japanese Domino's customers get pies by reindeer

Domino's — never one to shy away from a delivery challenge — has opted to go "old school" for its latest delivery dilemma work-around in the snowy northernmost part of Japan, Hokkaido. The chain is dispatching antlered delivery drivers this...


Fast Casual Summit: 5 lessons learned from m-commerce innovators

Why restaurants must "adapt to mobile commerce or die."

Last-minute federal injunction halts OT rules

Less than a week before the overtime regulations were to kick in, a federal judge in Texas has blocked the rule that would have made an estimated 4 million American workers eligible to claim overtime pay.

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RESOURCES




Delivering an End-to-End Customer Experience

Acrelec America addresses the customer journey from start to finish.

Type: White Paper

Sponsor: Acrelec - formerly Hyperactive Technologies




Digital Transformation Means Business

Digital technologies are helping leading QSR and fast casual brands engage their customers in new and innovative ways – improving the customer experience while gaining productivity and efficiency.

Type: Mini-Guide

Sponsor: Acrelec - formerly Hyperactive Technologies




A Safe Bet: Preventing Foodborne Illnesses with Affordable Tech

There are solutions emerging to maximize food safety efforts at the restaurant level, enabling operators to better communicate with their employees and to rectify any potential safety breaches immediately.

Type: White Paper

Sponsor: HotSchedules




[WEBINAR] 7 Essential Strategies for Creating Recession-Proof Restaurant Systems

Join us and Speedline Solutions for a webinar to learn how to recession proof your restaurant systems.

Type: Webinar

Sponsor: SpeedLine POS




Drive-thru Digital Signage: Not just for menus anymore

7 Ways to Turn Wait Time into Guest Engagement

Type: White Paper

Sponsor: Acrelec - formerly Hyperactive Technologies




Turning Wait Time Into Revenue

Digital display technology is helping build a better brand experience and increase revenue at the drive-thru.

Type: White Paper

Sponsor: Acrelec - formerly Hyperactive Technologies


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