OAK BROOK, Ill. Restaurants & Institutions has announced the winners of its 27th annual Consumers' Choice in Chains study.
 
In the study, more than 3,100 consumers rated over 120 chain restaurants on eight customer satisfaction attributes: food quality, menu variety, value, service, atmosphere, cleanliness, reputation and convenience. Winners were ranked as platinum, gold or silver in 13 menu categories:
 
Burgers:
Culver's Platinum Winner
Red Robin Gourmet Burgers  Gold Winner
In-N-Out Burger  Silver Winner
 
Casual Dining:   
P.F. Chang's China Bistro Platinum Winner
The Cheesecake Factory Gold Winner
California Pizza Kitchen Silver Winner
 
Chicken:         
Chick-fil-A Platinum Winner
El Pollo Loco Gold Winner
Popeye's Chicken & Biscuits Silver Winner
 
Coffee/Snacks:   
Starbucks Coffee Platinum Winner
Krispy Kreme Doughnuts Gold Winner
Tim Hortons Silver Winner
 
Mexican:         
Baja Fresh Mexican Grill  Platinum Winner
On the Border Mexican Grill & Cantina Gold Winner
Chipotle Mexican Grill Silver Winner
 
Pizza:           
Pizza Hut Gold Winner
CiCi's Pizza Silver Winner
 
Sandwich:        
Panera Bread Platinum Winner
Jason's Deli Gold Winner
Subway Silver Winner
 
Seafood:         
Red Lobster Platinum Winner
Joe's Crab Shack Gold Winner
Captain D's Silver Winner
 
Treats:          
Cold Stone Creamery Platinum Winner
Haagen-Dazs Gold Winner
Jamba Juice Silver Winner
 

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