OAK BROOK, Ill. — Restaurants & Institutions has announced the winners of its 27th annual Consumers' Choice in Chains study.
In the study, more than 3,100 consumers rated over 120 chain restaurants on eight customer satisfaction attributes: food quality, menu variety, value, service, atmosphere, cleanliness, reputation and convenience. Winners were ranked as platinum, gold or silver in 13 menu categories:
Burgers:
Culver's — Platinum Winner
Red Robin Gourmet Burgers — Gold Winner
In-N-Out Burger — Silver Winner
Casual Dining:
P.F. Chang's China Bistro — Platinum Winner
The Cheesecake Factory — Gold Winner
California Pizza Kitchen — Silver Winner
Chicken:
Chick-fil-A — Platinum Winner
El Pollo Loco — Gold Winner
Popeye's Chicken & Biscuits — Silver Winner
Coffee/Snacks:
Starbucks Coffee — Platinum Winner
Krispy Kreme Doughnuts — Gold Winner
Tim Hortons — Silver Winner
Mexican:
Baja Fresh Mexican Grill — Platinum Winner
On the Border Mexican Grill & Cantina — Gold Winner
Chipotle Mexican Grill — Silver Winner
Pizza:
Papa Murphy's Take 'N Bake Pizza — Platinum Winner
Pizza Hut — Gold Winner
CiCi's Pizza — Silver Winner
Sandwich:
Panera Bread — Platinum Winner
Jason's Deli — Gold Winner
Subway — Silver Winner
Seafood:
Red Lobster — Platinum Winner
Joe's Crab Shack — Gold Winner
Captain D's — Silver Winner
Treats:
Cold Stone Creamery — Platinum Winner
Haagen-Dazs — Gold Winner
Jamba Juice — Silver Winner
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