NEW HARTFORD, N.Y. — PAR Technology Corp. recently unveiled its iSIVA Delivery software, which improves management of delivery and catering operations with process-driven ordering, customer profiles and driver tools.
"In today's changing restaurant environment, new profit centers such as delivery, drive-thru, catering and curbside pick-up are becoming more and more important to the bottom line," said Karen Sammon, president of PAR's Restaurant Software Division. "That's why PAR has developed a comprehensive strategy for supporting these new order points. You will be seeing more innovation from us in this area in the future."
According to a news release, iSIVA Delivery enables catering managers and drivers to quickly and easily accomplish tasks such as taking orders, assigning deliveries and reconciling driver banks. Flexible capacity improves accuracy in quoting delivery times, and driver management and route-building tools maximize use of staff. The application even generates bag lists and check lists to ensure packing is complete.
A unique feature of iSIVA Delivery is the application's use of customer profiles to personalize interactions and speed the ordering process. Order histories make repeating a previous order a one-touch process. To increase upselling opportunities, identified preferences — items that appear across a customer's order history — move the most-likely-to-be-ordered items to the top of the list in front of the order taker.
"We are very interested in the opportunity that technology affords restaurant chains to deepen their customers' relationships with their brand," Sammon said. "Imagine consistently providing a personal ordering experience to a patron — in his neighborhood restaurant, one across the country or on a call-in order. iSIVA Delivery is our first application to implement this strategy, but we will be following up with many more."