PALO ALTO, Calif. — In just months, home-based customer service agents under contract with LiveOps have taken 1 million pizza orders via the company's distributed contact center.
According to a news release, LiveOps has handled calls for a leading national pizza chain since May of this year. The company began by taking a small number of calls each week to ensure a quality customer experience, but that stream of calls has grown steadily during recent months building up to the millionth order.
Contracting with more than 9,000 home agents across 48 states, LiveOps is the largest distributed contact center of exclusively home agents in the country. Many LiveOps home agents answering calls for pizza delivery orders are college students and work-at-home caregivers.
The 1 millionth pizza order was taken on Oct. 15 by home agent Lauran Webb of Pittsburgh; the call came in from Fort Worth, Texas.
"LiveOps is enabling new efficiencies and revenue opportunities within the pizza business that have never before been possible," said Bill Trenchard, chief executive at LiveOps. "Through a combination of technology and high-quality agents, we're able to offer cost-effective relief for customer-care concerns like long hold times and missed calls. The experience we've had providing high-quality order taking and higher average ticket values in the pizza industry shows how other types of casual-dining restaurants could benefit from home agents as well."
LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings than traditional contact centers and contact center technology providers. For more information, visit liveops.com.