Stories of robberies at pizzerias and other quick-service restaurants are as plentiful as the stores themselves. Such sad sagas are read daily in local papers from coast to coast.
In Houston in 2004, two separate robbery sprees targeting QSRs had police scrambling to nab a man local media dubbed "the fast-food bandit." In a short period, the man robbed 15 fast-food restaurants, including branches of Wendy's, Taco Bell, CiCi's Pizza, Subway and McDonald's. That same year, six armed robberies took place at Subway restaurants in New York during a four-day stretch in July, earning the perpetrator the media nickname "the Subway bandit."
Why quick-service restaurants are such common targets is clear: they're cash magnets.
"Whenever you have an operation that's open late at night or 24 hours a day, that has a lot of customer foot traffic through the store, and where there's cash available, you're going to find higher crime potential at those locations," said Robert Figlio, Ph.D., chief executive of CAP Index Inc., provider of crime-based risk assessment.
Chris McGoey, president of Los Angeles-based McGoey Security Consulting, added that QSRs are attractive targets for thieves because their designed for quick ingress and egress.
"Criminals want to get the money and get away," McGoey said. "QSRs fit the bill perfectly."
Most fast-food chains have developed a standard menu of security hardware and equipment for all stores, including video surveillance systems, alarm systems, time-delay safes and robbery-prevention training. But if managers and employees aren't trained to use them or expected to follow them, such investments are for naught.
Good Times, based in Golden, Co., takes anti-theft security training seriously.
"We have a detailed security policy in place," said Gary Staton, director of training. "Crime prevention is one of 22 processes that all employees at our 44 units are trained on."
Key points of Good Times' policy include not taking out trash after dusk, daylight-only bank runs and checking through the windows for suspicious behavior in the parking lot before leaving the building at night.
"Frequent cash drops from the registers are also required," Staton added. "Our employees are also trained to use their headsets to keep in contact with each other, especially at night. If someone sees something suspicious, the others will know."
Routines can be risky
While following a security checklist is essential for covering all the bases, experts say using too rigid a routine will make obvious to thieves what's going on and when. Varying the routine somewhat keeps them on them unsure of when to strike and may deter them completely.
Experts also recommend operators avoid one-size-fits-all crime-prevention policies for multiple locations. The level of security at each store varies with the nature of a particular restaurant and that area's crime rate.
The National Restaurant Association sponsors a "Robbery Prevention
|
-- Robert Figlio Ph.D., chief executive of CAP Index Inc |
Jim Moran a restaurant consultant and former Domino's Pizza area manager gives the following advice:
1. Always use security cameras. There are plenty of places for crooks to rob that don't have security cameras, so they're probably less likely to bother places that use them.
2. Have a well-lit store exterior. It increases the chance that a criminal will get caught in the act (on tape, if you use a camera) or identified by witnesses.
3. Limit the amount of cash kept on premise. Set a maximum amount of money you'll keep in your till or register. Depending on your type of restaurant, that amount will vary, but in most every case, the lower the amount, the better.
4. Have a policy of full cooperation with armed robbers. Some time ago, a driver at a Domino's Pizza in St. Louis refused to give up his pizzas when the crook put the gun in the driver's mouth! To add insult to injury, instead of being praised for his courage, he was suspended for a week. The punishment seemed unfair, but it sent the right message: Headline-making heroics aren't worth the risk.
5. Have all employees sign a copy of your safety and security rules.
6. Pay attention to landscaping. Avoid bushes or other structures close to any entrance of your store that might provide a hiding place for robbers.
7. Make the police visible by offering discounts. A police presence at your store is always a plus. We had a deal going at one store where we gave officers a free pizza if they'd do their paperwork in our parking lot while we did our closing paperwork. When we were done, they followed us to the bank to make our deposits.
8. Don't close alone. You should always have at least two people closing the store and leaving together.
9. Keep the safe in the back. Large amounts of money should be out of sight and out of mind. All deposits and money handling should be out of view of the customer.
If you don't have a safe with a timer on it, consider getting one.
10. Know your neighbors. Just as you would notice something funny at a business near your store, if something
![]() |
| Keep up-to-date on the latest pizza news. Sign up for free, twice-weekly e-mail alerts |
![]() |
McGoey said another way to decrease robberies is to do background checks on employees. He said many robberies are "inside jobs" committed by disgruntled former or current employees.
"They can see how much cash really is on hand, how accessible the money is in the safe, if the alarm system is lacking or absent, if there's any video system. They know exactly how to penetrate a business," McGoey said.
215
http://global.networldalliance.com/new/images/slideshows/show215_thumb1.jpg
Uno Warwick, R.I., prototype
Uno Warwick, R.I., prototype
161
http://global.networldalliance.com/new/images/slideshows/show161_thumb1.jpg
2010 Pizza Executive Summit
2010 Pizza Executive Summit
137
http://global.networldalliance.com/new/images/slideshows/show137_thumb1.jpg
2008 Florida Restaurant and Lodging Show
2008 Florida Restaurant and Lodging Show
95
http://global.networldalliance.com/new/images/slideshows/show95_thumb1.gif
Western Expo 2009: Food & Beverage
Western Expo 2009: Food & Beverage
94
http://global.networldalliance.com/new/images/slideshows/show94_thumb1.gif
Western Expo 2009: Equipment
Western Expo 2009: Equipment
92
http://global.networldalliance.com/new/images/slideshows/show92_thumb1.jpg
The NAFEM Show 2009 Highlights Restaurant Solutions
The NAFEM Show 2009 Highlights Restaurant Solutions
91
http://global.networldalliance.com/new/images/slideshows/show91_thumb1.jpg
2009 International Restaurant & Foodservice Show NYC
2009 International Restaurant & Foodservice Show NYC
89
http://global.networldalliance.com/new/images/slideshows/show89_thumb1.gif
Steps to Energy Management
Steps to Energy Management
87
http://global.networldalliance.com/new/images/slideshows/show87_thumb1.jpg
Fazoli’s 2010 Prototype
Fazoli’s 2010 Prototype
86
http://global.networldalliance.com/new/images/slideshows/show86_thumb1.jpg
The 2009 Pizza Executive Summit – Day 1
The 2009 Pizza Executive Summit – Day 1
XLT Oven - Gas
http://global.networldalliance.com/new/images/products/3700.png
3700/XLT-Oven-Gas
Retail Chain Solutions
http://global.networldalliance.com/new/images/products/Retail_Sol_100.gif
335/Retail-Chain-Solutions
Casino and Gaming Solutions
http://global.networldalliance.com/new/images/products/Casino_100.gif
334/Casino-and-Gaming-Solutions
6IN1 All Purpose Ground Tomatoes
http://global.networldalliance.com/new/images/products/6n1.gif
1716/6IN1-All-Purpose-Ground-Tomatoes
Bontá
http://global.networldalliance.com/new/images/products/bonata.gif
3593/Bont
Lindsay Olive Company
http://global.networldalliance.com/new/images/products/Lindsay_Logo.jpg
1800/Lindsay-Olive-Company
Webinar: The restaurant sustainability cycle: How responsibility …
http://global.networldalliance.com/new/images/products/truitt_bros_2.jpg
1805/Webinar-The-restaurant-sustainability-cycle-How-responsibility-translates-to-quality
Dry Soak Beans
http://global.networldalliance.com/new/images/products/dry_soak_bean_salad_100.jpg
1756/Dry-Soak-Beans
Cut the Front-Counter Chaos
http://global.networldalliance.com/new/images/products/Pizza_POS_System_front1.jpg
1309/Cut-the-Front-Counter-Chaos
Tandoor Ovens by Wood Stone
http://global.networldalliance.com/new/images/products/tandoorsmall.gif
1283/Tandoor-Ovens-by-Wood-Stone
|
Inside NetWorld Alliance Network Fast Casual
QSRWeb
|
Popular on NetWorld Alliance | Other NetWorld Alliance Sites | Global Partners |