• Jacent voice ordering system automates 1 millionth order

SANTA CLARA, Calif. — Jacent Technologies announced its flagship product, Jacent Voice Center, has automated its 1 millionth phone order.

According to a news release, Jacent Voice Center significantly improves the performance of telephone ordering with customizable speech-recognition technology. The innovative phone ordering solution is currently used by a number of large pizza chain franchisees.

"Since Jacent Voice Center is consistently taking around 15 to 20 percent of our orders, it's been less hectic for our staff and easier for them to take every call that comes through, provide better customer service and consistently up-sell," said Imran Sayeed, director of operations for Kurani Pizza, a 50-unit Pizza Hut franchisee. "This new efficiency also allows them to do more around the store."

Jacent president and chief executive Trevor Stout said Voice Center boosts revenues per unit through improved customer satisfaction, which drives increased repeat business.

"We've made huge gains in penetrating the pizza phone order business with our Voice Center product over the past few months," said Stout. "We are now up and running in a number of major chains across the nation including Domino's, Pizza Hut and Round Table."

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