JOHOR, Malaysia -- Dommal Food Services Sdn Bhd, the master franchisee of Domino's Pizza in Malaysia, will spend RM 400,000 (U.S. $105,300) on a Web site (www.dominos.com.my) and online ordering facility it expects will boost pizza sales by 1 percent during the next 12 months.
According to The Star, General Manager Alan Ang said the new online ordering option should appeal to office workers.
"All they need to do is log on to our Web site to place an order," Ang told The Star. "After all, most offices have Internet facilities, so doing this will be very easy and without hassle."
In tandem with the launch, Domino's is offering a free regular specialty pizza worth RM 20.80 (U.S. $5.48) for every large specialty pizza purchase, for a limited time.
There are 20 Domino's Pizza outlets in Malaysia: 16 in the Klang Valley, three in Johor and one in Penang.
We walk in around 9-50pm as we usually thought that the shop will close at 10pm. He told us to take away order rather than dine in as we saw on the main entrance door indicate closing time is 11pm.
Besides, the way he order his customer to queue up like in the manner of instructing student to queue up, or giving us the customer to feel that we are in government office to pay bills.
Other than that, there are several staffs who are not so friendly as we ask some questions. They don't feel like want to reply. Some are good manner.
Kindly check this case seriously as it will jeopardice Domino's Pizza image. Send someone to go at night time just before closing by wearing casual clothing to do a survey.
Thanks.
David