CHENNAI, India -- A Pizza Hut in India has been accused of serving chicken on a vegetarian pizza.
According to the Hindustan Times, Asha Jain took six of her family members, three children among them, to a Pizza Hut on Oct. 27 and ordered two Exotica vegetarian pizzas.
One of the pizzas, Jain said in her complaint letters to the company, police, media and a consumer court, "came at around 9:30 p.m. with pieces of chicken or some other meat in it."
Pizza Hut official Manish Tandon denied the allegation.
"There is no way a non-vegetarian ingredient could be present in a vegetarian pizza," he said. "We are extremely perceptive to the sensitivity of a vegetarian customer and as a precaution, we have separate assembly tables for vegetarian and non-vegetarian pizzas, making a mix-up of ingredients impossible. The claims Jain has made are completely fabricated."
Jain, however, stands by her story and has accused restaurant manager Vineet Sharma and area manager Kersi Marker of refusing to apologize.
According to Jain, on the night of the incident, "Vineet and Kersi Marker ill-treated us, refused to give us the bill and ridiculed us."
A Jain family member then retrieved a camera and began photographing the pizza and recording the conversations of the Pizza Hut staff. They also filed a complaint with police.
The next day, the Fast Foods Restaurants (Madras) Pvt. Ltd., the Pizza Hut franchisee in Chennai, filed a counter complaint against the Jains. The document alleged the family took out a video camera and "began shooting the next tables inside the restaurant and claimed that non-vegetarian was served" to them.
"(Dinesh Jain) refused to pay and left," the complaint said. "We left him that day without taking any money because he showed a 'Press' card. Today he telephoned and demanded Rs 50,000 (U.S. $1,034) to withdraw the police case."
As recently as June, a waiter at its Vasant Vihar outlet in New Delhi was jailed for serving non-vegetarian food to a customer asking for a vegetarian pizza.