Spectrio, a provider of audio messaging solutions, has signed a multi-year deal to become a reseller of CallWorks, a suite of audio messaging solutions serving almost 19,000 locations in the pizza industry. CallWorks is developed by Fidelity Communications, a provider of phone communications services for small-to-medium sized businesses.
CallWorks is an incoming call management system that deploys technology with built-in connections to local area networks, modems, computers, wall mount displays and wallboards. As a result, a business' incoming call needs can be addressed with a single solution, compatible with all telephone products currently in the marketplace.
Spectrio will leverage CallWorks by reselling the equipment and by providing/creating the audio messages that play on all equipment sold.
"Some businesses looking for audio messaging solutions need to find an all-in-one package that includes both hardware, software and the messaging content itself," said Aaron Kleinhandler, principal and CEO of Spectrio. "To prevent monetary losses as well as preserve customer confidence, these institutions must implement powerful solutions that are easy to implement and operate. That's where Spectrio, coupled with CallWorks, comes in."
Rick Stanbridge, president of Fidelity Communications, said CallWorks is designed to route calls to a company's specific department based on a user's select touch-tone digits, as well as provide on-hold announcements and caller-ID info.
Read more about systems and technology.