FrontRange Solutions, a provider of IT Service Management, IT Asset Management and Customer Service Management (CRM) solutions, announced that Pizza Hut has selected the company's IT Service Management solution.
Pizza Hut becomes the first Australian customer to implement FrontRange's cloud-based ITSM solution, which has been modeled and built specifically for the cloud environment. With 277 stores throughout Australia, Pizza Hut will leverage FrontRange's IT Service Management solution to manage and support the company's internal IT department including the implementation and execution of critical IT processes.
"Having previously used a legacy, on-premise Incident Management solution, we recognized the need to introduce a more robust IT Service Management platform, which could offer a complete set of enterprise class ITIL-based Service Management capabilities, beyond Incident Management alone," said Ross Portas, field systems analyst - Operations, Pizza Hut Australia Pty Ltd.
Pizza Hut identified the need to introduce a cloud-based IT service management solution so that it could be implemented quickly, across a number of disparate sites throughout Australia. It also wanted a solution that could offer the reliability and scalability to meet the needs of its growing business.
"Having considered a number of competing ITSM solutions, we felt FrontRange was the right fit for our organization because it offered the greatest degree of flexibility and extensibility," Portas added. "We feel confident the solution will be able to help us expand the range of services we currently provide to include additional capabilities such as change management, configuration management and service level management, which will ultimately improve a number of strategic processes throughout the business."
FrontRange's cloud-based application platform is developed with a multi-layered security strategy that provides controls at multiple levels of data storage, access and transfer. It includes multiple layers of data redundancy and backup processes for comprehensive security and business continuity.
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