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MonkeyMedia Software, a provider of catering solutions for multiunit restaurant operators, has announced the first recipient of its MMS Catering Institute Industry Affiliation Program: Inktel Contact Center Solutions.

Inktel is a Florida-based provider of outsourced contact center solutions.

"It's one of those partnerships that make sense for both organizations," said Jason Schlenker, Inktel's vice president, Business Development. "MonkeyMedia Software's Catering Institute has the restaurant industry expertise which we require to service our customers properly. We can leverage their expertise and software through Inktel's contact center solutions, which include everything from live voice to outbound calls, and click-to-chat, as well as support for email, SMS and social. Their Industry Affiliation Program gives us the opportunity to better serve our multiunit restaurant clients from the perspective of expertise, software solutions and contact center support."

More than 100 Inktel Catering Agents became catering certified through the Industry Affiliation Program as part of MonkeyMedia Software's Catering Institute.

The Industry Affiliation Program is designed specifically for industry partners looking to become certified in the Five Pillars of Restaurant Catering:

  1. Leadership
  2. Centralized Services
  3. Sales and Marketing
  4. Operations
  5. Delivery

Throughout the certification process, Inktel received access to resources, training classes, education manuals and opportunities for ongoing assessment. Inktel is now able to work in partnership with MonkeyMedia Software when it comes to client catering programs.

"When an industry vendor completes the program, they should have a holistic perspective on a day in the life of a restaurant operator who does catering. As a community vendor, they can now make the right recommendations for their services to help restaurant operators grow catering sales," said Erle Dardick, founder and CEO of MonkeyMedia. "The Industry Affiliation Program is focused on helping the restaurant community, and its supply chain, maintain a strong foundation on which to help restaurant clients."

Dardick predicts there will be a time when outsource partners will have experts in the catering space to help operators work on all aspects of their catering operations.

MonkeyMedia Software launched its MMS Catering Institute as an education and certification institute for restaurants and vendors implementing or improving catering and off-premise operations.

Read more about operations management.

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