PaymentSense, a United Kingdom-based card payment and EPoS provider, has compiled a list of some of the ways technology is being used to keep restaurant customers engaged.

1. Service with a swipe

While there are restaurants in Japan that have an entirely robotic waiting staff, some UK restaurants are doing away with table service altogether with the introduction of chip cards.

At these locations, diners place an order at a food station, swipe their card to record their order and then settle the bill on the way out. The process is aimed at speeding up service, particularly in restaurants where a rapid turnaround is expected.

2. A la tablet ordering

Tablet computers are making their way into the hospitality industry as a replacement for traditional printed menus.

Not only can diners browse the menu and order food using the tablet, some restaurants allow customers to add to the venue's music playlist or talk to fellow diners in the restaurant's chat room.

3. Interactive menus

For restaurants that want to immerse their customers in the technological experience, they can project the menu straight onto a table. Diners touch the items they want and the projector overhead records the order.

The high-definition projection system can also be used to customize tablecloth designs and load arcade games to play while diners wait for their food.

4. Gastronomic gaming

More restaurants are also providing diners with consoles to play with while they wait for their food.

An example of this is Yo Sushi, which offers guests a Nintendo DS from its signature rotating sushi counter. The demand for 'play-at-the-table' style restaurants is expected to grow.

5. A chef's eye view

Live kitchen cams allow guests to watch their meal being prepared in real-time.

"The hospitality sector remains incredibly competitive and so it's no surprise that business owners are looking for inventive ways to engage with customers. And when you consider the huge role that technology plays in our lives, businesses are absolutely right to try and cater to their constantly connected clientele," said Ross McTaggart, marketing executive at PaymentSense.

Read more about restaurant trends.

Related Content

User Comments – Give us your opinion!
Products & Services

Quad Core Menu Board Media Player - $199

http://global.networldalliance.com/new/images/products/6679.png

6679/Quad-Core-Menu-Board-Media-Player-199

FireFly Point-of-Sale

http://global.networldalliance.com/new/images/products/4282.png

4282/FireFly-Point-of-Sale

Online Ordering

http://global.networldalliance.com/new/images/products/5931.png

5931/Online-Ordering

Customized Menu Board Content

http://global.networldalliance.com/new/images/products/6689.png

6689/Customized-Menu-Board-Content

Restaurant Sales Builder

http://global.networldalliance.com/new/images/products/4286.png

4286/Restaurant-Sales-Builder

Standard coffee

http://global.networldalliance.com/new/images/products/6963.png

6963/Standard-coffee

Operations Support

http://global.networldalliance.com/new/images/products/6409.png

6409/Operations-Support

Pepperoni

http://global.networldalliance.com/new/images/products/6787.png

6787/Pepperoni

Enterprise Solutions

http://global.networldalliance.com/new/images/products/4124.png

4124/Enterprise-Solutions

Put your menu in your customers' pocket

http://global.networldalliance.com/new/images/products/1293.png

1293/Put-your-menu-in-your-customers-pocket

Fast Casual Executive Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.