White paper: How to use customer complaints to your advantage
Each time customers take the time to complain, they are trying to provide that business with an opportunity to keep them as customers. The complaint is a plea from the customer to the business to correct a situation that has gone poorly. In the end, if the situation is not rectified, consumers are forced to take their business somewhere else.
 
Complaints are a primary communication tool to discover what customers want to change. Complaining customers are asking for an opportunity to tell you that something needs to be corrected in order for them to have a satisfactory stay in the hotel or an enjoyable meal. By thinking of complaints as an opportunity to keep business from going somewhere else, you will see complaints in a positive manner and understand that they are a part of your overall hotel or restaurant's good health.
 
Click here to download the free white paper "How to use customer complaints to your advantage."

Related Content

User Comments – Give us your opinion!
Products & Services

Online Ordering

http://global.networldalliance.com/new/images/products/5931.png

5931/Online-Ordering

Restaurant Digital Signage Advertising Network

http://global.networldalliance.com/new/images/products/6691.png

6691/Restaurant-Digital-Signage-Advertising-Network

Meatballs

http://global.networldalliance.com/new/images/products/6789.png

6789/Meatballs

Operations Support

http://global.networldalliance.com/new/images/products/6409.png

6409/Operations-Support

Restaurant technology news, trends & best practices

http://global.networldalliance.com/new/images/products/5079.png

5079/Restaurant-technology-news-trends-best-practices

Chicken

http://global.networldalliance.com/new/images/products/6793.png

6793/Chicken

HAND-PINCHED STYLE® Sausage and Beef Toppings

http://global.networldalliance.com/new/images/products/6785.png

6785/HAND-PINCHED-STYLE-Sausage-and-Beef-Toppings

Can you prove your restaurant POS is PCI-compliant?

http://global.networldalliance.com/new/images/products/1292.png

1292/Can-you-prove-your-restaurant-POS-is-PCI-compliant

DriverSafe

http://global.networldalliance.com/new/images/products/keyboard_iix.gif

1424/DriverSafe

Enterprise Reporting & Management

http://global.networldalliance.com/new/images/products/6813.png

6813/Enterprise-Reporting-Management

Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.