White paper: How to use customer complaints to your advantage
Each time customers take the time to complain, they are trying to provide that business with an opportunity to keep them as customers. The complaint is a plea from the customer to the business to correct a situation that has gone poorly. In the end, if the situation is not rectified, consumers are forced to take their business somewhere else.
 
Complaints are a primary communication tool to discover what customers want to change. Complaining customers are asking for an opportunity to tell you that something needs to be corrected in order for them to have a satisfactory stay in the hotel or an enjoyable meal. By thinking of complaints as an opportunity to keep business from going somewhere else, you will see complaints in a positive manner and understand that they are a part of your overall hotel or restaurant's good health.
 
Click here to download the free white paper "How to use customer complaints to your advantage."

Related Content

User Comments – Give us your opinion!
Products & Services

Food Cost Management

http://global.networldalliance.com/new/images/products/6401.png

6401/Food-Cost-Management

Put your menu in your customers' pocket

http://global.networldalliance.com/new/images/products/1293.png

1293/Put-your-menu-in-your-customers-pocket

Pepperoni

http://global.networldalliance.com/new/images/products/6787.png

6787/Pepperoni

Mobile Ordering

http://global.networldalliance.com/new/images/products/5933.png

5933/Mobile-Ordering

Restaurant Digital Signage Advertising Network

http://global.networldalliance.com/new/images/products/6691.png

6691/Restaurant-Digital-Signage-Advertising-Network

PeopleMatter HIREā„¢

http://global.networldalliance.com/new/images/products/4625.png

4625/PeopleMatter-HIRE

Restaurant technology news, trends & best practices

http://global.networldalliance.com/new/images/products/5079.png

5079/Restaurant-technology-news-trends-best-practices

See the latest in restaurant POS

http://global.networldalliance.com/new/images/products/1926.png

1926/See-the-latest-in-restaurant-POS

Leapfrog POS App

http://global.networldalliance.com/new/images/products/4559.png

4559/Leapfrog-POS-App

Standard coffee

http://global.networldalliance.com/new/images/products/6963.png

6963/Standard-coffee

Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.