COVINA, Calif. — Shakey's Pizza announced the rollout of a new concept that will effect a name change for the historic chain: Shakey's Pizza & Grill. According to a news release, Shakey's …

ANN ARBOR, Mich.—Limited-service pizza chains grabbed the top spots for foodservice companies in an annual consumer preference study conducted by the Stephen M. Ross School of Business at the …

With increasing demands on our time (at work and home) and the need for energy to produce more with less time and resources, there's the increased potential of encountering or delivering aggressive …

 

Cell phones don't have to be a curse in your dine-in pizzeria. They can be an excellent customer service and management tool if you know how to use them.

Having your staff clean your pizza ovens might save money, but hiring a service might produce a better, less expensive result in the long run.

Experts say that the desire to serve and help customers is innate in some people, and they advise pizza operators look for that spark in the interview process. Read more to learn the cues that …

Whether you're new to the pizza business or a wizened veteran, the 2006 Pizza Operators Workshop (POW) is a learning experience tailored just for you. In its third year, the POW will offer two new …

Though the vast majority of customers are nice people, there will always be rude ones. As Paul Paz points out, service pros know how to let go of rude customers and focus on the nice ones.

When servers consolidate and minimize their steps, they become better and faster at their craft, and they make better tips. Paul Paz identifies several ways servers can accomplish this goal in your …

Great servers and order takers know how to affirm a customer's choices and make them feel good about what they're purchasing, says Paul Paz.

Pizza companies find the anonymous opinions of mystery shoppers and guests help sharpen their operations.

The Courier-Journal: Three days a week, 91-year-old Mae Lynch drives her 1986 Chevy Nova about a mile to a Louisville-area Papa John's, where she takes orders and folds boxes. She is the oldest …

According to these pizza operators, there's no need to search for secrets to success in this business. Just doing the basics better than your competitor will win out every time.

According to Paul Paz, doling out small but meaningful freebies to customers is a great way to build relationships.

Great pizza operators are detail people. But even masters of minutia allow some things to slip through the cracks now and again. Electronic aides are handy helpers when it comes to crossing every "t …

LOUISVILLE, Ky. — The Economic Times' (India) annual survey of the country's "Top 50 Most Trusted Service Brands" rated Pizza Hut as the most trusted quick-service restaurant company in India …

BBC News: Easypizza is the latest venture for Stelios Haji-Ioannou — who also used Easyjet no-frills principles with Easybus and Easycinema. The first Easypizza chain opens in Milton Keynes …

Even operators with a finger on the pulse of their operations can oversee only so much at once. When food production, customer service and marketing consume lots of time, important particulars such …

The Flint Journal: On the night before Thanksgiving, when the oven is busy roasting turkey and fixings and the cook is swamped with preparations, a family still has to eat. That's given birth to yet …