Paul Paz knows that stress is part of the pizza business, but not every employee knows how to release it professionally and successfully. Read on for some great tips.

According to William Millett, Ph.D., restaurant owners are one of two types of people: Operations people or marketing people. "But you can't be both," said Millett, an instructor of restaurant …

Redlining — restricting delivery areas by marking off a map with red lines — is always a contentious and controversial topic in the pizza industry. Operators often base refusals to …

As Paul Paz points out in his commentary, good customer service goes beyond making customers happy, it drives them to return to your business.

The Associated Press: LAKE GEORGE, N.Y. — Humberto A. Taveras was arrested for leaving an inadequate tip at a restaurant on Sept. 12. Taveras, 41, faces a misdemeanor charge of theft of …

Search for a more affordable option led one operator to start his own company for point-of-sale software.

20-20. It's not your vision test score, nor a reference to the popular TV news show. It's the name of a new feature that CallWorks call-management systems will offer to users in August. "The goal of …

As Paul Paz writes, great servers know that making conversation with customers is a valuable way to learn what they want most.

Louisville Courier-Journal: Papa John's is now the official pizza of the Dallas Cowboys. A new deal between the two organizations means marketing and promotions team-ups and a more extensive …

The Scotsman: Pizza Hut has said it can no longer risk sending workers to the notorious Broomhouse neighborhood in Edinburgh after a number of alleged incidents in which staff were threatened by …

The Guardian: The number of pizza delivery riders soared during the 1990s as Britain caught on to an American appetite for eating fast food at home. Now, those drivers are seen as dangerous and the …

Pittsburgh Tribune-Review: Pizza operators are enforcing strict delivery guidelines after a recent rash of crime against drivers. A July 28 shooting on the North Side left one delivery driver dead …

RICHMOND, Va. — Buonamici International is expanding its distributor base among the Italian, pizzeria and Mediterranean distributors, according to a press release. This year Buonamici …

Cheese and tomatoes are welcome ingredients in pizza, but xenophobia isn't, as a Danish pizza vendor found out when he was fired for refusing to serve Germans and French because of their countries …

Paul Paz believes that too many table servers understand how to deliver the basics of good service. Some of it comes naturally, some comes with training.

Kids don't pay the tab, but as Paul Paz points out, they influence adults' dining choices.

As Paul Paz writes, when you open for business, your staff is officially 'on stage' and customers see and hear much more than you think.

Never let guests ask for separate checks—offer them up front as a value-added service, says Paul Paz.

As Paul Paz demonstrates, skilled employees often lack the right attitudes to make them good trainers.

Paul Paz supplies several recommendations to for creating special promotions and menus for several mid-winter celebrations.