With so many toppings varieties, a pizza is easy to upsell. But as Paul Paz points out, upselling to premium beverages requires some salesmanship.

A genuine willingness to serve will make most customers forget all about their holiday stresses, according to Paul Paz.

As service expert Paul C. Paz makes clear, the margin between good service and exceptional service is narrow. Few, however, will make the effort to make up the difference.

Employees, especially teens, need time off for special events, so they can be fresh and rejuvenated for work, writes Paul Paz.

LOS ANGELES -- Seeking to boost dinner business, California Pizza Kitchen will add fish to a new menu expected for rollout in November. According to Restaurant Business, CPK CEO Fred Hipp told …

The foodservice and hospitality industry gets an undeserved bad rap, says Paul Paz, and operators need to get active and change that perception.

The way Editor Steve Coomes sees it, great service is the best -- but least used -- way to keep customers coming back.

They're not fun or friendly, but as Paul Paz points out, with a little patience and skill, rude customers can turn into loyal ones.

As Paul Paz points out, if employees get by with a little help from their friends on written training tests, customers ultimately will suffer.

Whether at the front counter, the hostess stand or the front door, Paul Paz believes a warm, friendly greeting is essential to a positive customer experience.

Not every delivery driver agreed with all of Editor Steve Coomes' recent suggestions for getting along better with operators. Operators were curiously silent.

Were the world perfect, pizzeria operators and delivery drivers would quit squabbling. Problem is, the world's not always a pretty place.

LOS ANGELES -- California Pizza Kitchen, Inc. (Nasdaq:CPKI), announced that same-store sales at the 153-store chain rose 2.7 percent during its first quarter, which ended March 30, 2003. According to …

While restaurant workers speak with respect to customers, they often forget that their coworkers deserve the same treatment.

MELVILLE, N.Y. -- Gennaro Sbarro, family member of Sbarro pizza fame, will likely buy a 49 percent share in the company's family-dining brand, Mama Sbarro. According to Restaurant Business, the move …

In every industry -- especially the restaurant industry, writes Paul Paz -- a smile is essential to making customers feel welcomed.

Front-of-the-house management consultant Shelley Prueter doesn't buy the notion that 'you can't find good help anymore.' You just have to know how to hire it, she says.

BURLINGTON, Ontario -- Afton Food Group Ltd. (TSX: AFF) announced its subsidiary 241 Pizza Inc. will close its own one-number call center in March and outsource that service to Joint Technologies Inc …

IRVINE, Calif. -- Payment solutions provider FEDChex announced it will provide electronic check recovery services for Ann Arbor, Mich.-based Domino's Pizza's corporate stores. The chain has about 575 …

Canadian chain rolls out wireless payment terminals to merge debit cards and pizza delivery.