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Domino's earns a 5-point customer satisfaction gain
An annual report released today by the American Customer Satisfaction Index (ACSI) covers customer satisfaction with full-service restaurants and quick-service chains, as well as airlines, hotels … -
Engaged customers are 10 times more likely to visit a restaurant
To be most effective, communications have to be ongoing and not limited to when a customer dines. -
zpizza adds customer intelligence platform to manage data
To better aggregate and analyze data from a number of sources, zpizza has deployed a new customer intelligence platform from Market Force Information called KnowledgeForce. zpizza collects data from … -
Pizza concepts heavily represented on Urbanspoon's kid-friendly restaurant list
Urbanspoon, a mobile restaurant discovery application and reservation management system, has released its Most Popular Family-Friendly Restaurants list. The list features 100 of the most popular U.S … -
Patxi's Pizza voted best in Bay Area for second year in a row
Patxi's Pizza, a San Francisco-based Chicago-style pizza chain, was voted as "Best Pizza" for the second year in a row in SF Weekly's annual Best of Reader's Poll. SF Weekly says of its annual awards … -
Consumers driving the need for restaurants to adopt mobile solutions
Some experts predict mobile payments to reach critical mass in three to five years.2 comments- Alicia Kelso -
Commentary: What you can learn from Panera's 'hidden menu'
Does having a secret menu make sense? The answer is, possibly.2 comments -
NoshList CEO: 'Mobile is about to change everything about restaurants'
Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.- Alicia Kelso -
Papa John's apologizes for racist voicemail, fires culprits
Papa John's promptly fired two of its Florida employees after a customer posted their inadvertent "butt dialed" voicemail filled with racial slurs. According to the Daily Dot, a black Papa John's … -
Restaurant brands pitch in for Oklahoma tornado relief
Chains have been handing out food to victims and first responders, as well as directing their social fan base to relief organizations.- Alicia Kelso -
Old Chicago undergoes brand refresh, launches updated menu
Old Chicago Pasta & Pizza, founded in 1976 in Boulder, Colo., has undergone a brand refresh, which includes an enhanced service model and updated menu with more offerings. The chain will now be … -
Seamless and GrubHub partnership aims to scale growing online, mobile presence
Seamless North America LLC and GrubHub Inc. announced the signing of a definitive agreement to merge their services for ordering takeout. The merger aims to drive more orders to restaurants, deliver … -
Tabbedout now offering Google Wallet as payment option
Tabbedout and Google have teamed up to offer Google Wallet as a payment source in the Tabbedout app for Android. Now, at thousands of Tabbedout locations, consumers will have the opportunity to pay … -
Papa John's adds Indiana Pacers to sports roster
Papa John's this week announced a sponsorship deal with the Indiana Pacers that gives the pizza chain rights to in-game promotions and use of team marks. To mark the partnership, John Schnatter, Papa … -
Tourists are coming: Is your restaurant ready to accommodate?
Since most foreign tourists won't have access to a PC during their trip, it's critical to offer mobile-based feedback mechanisms featuring short, multi-language surveys. -
Domino's franchisee using self-service kiosks to reach college crowd
Kiosks in college dorms incentivize students by offering $1 off if they order there rather than via computer or phone.1 comment- Natalie Gagliordi -
Connecting with franchisees and frontline employees to catalyze innovation
Creating more connections with managers, employees and franchise owners who work with customers on a regular basis will inject new perspective into the innovation process that are rooted in … -
Report: Consumers want clean restaurants with menu variety
According to a new report from Mintel; cleanliness (96 percent), menu selection and variety (94 percent) and comfortable seating (91 percent) are the most important attributes for consumers planning …1 comment -
MEDIAPRO deploying animated digital menu boards in restaurants
Covina Burger, a California-based QSR restaurant company, has ditched its plastic backlit menu boards in favor of dynamic digital signage menu boards from MEDIAPRO. The developer of animated digital … -
New iPhone app points to nearest pizza place
There is a new iPhone and iPad app that points consumers in the direction of the nearest pizza establishment. Because who doesn't crave pizza all the time? According to CNET, the Pizza Compass is …1 comment
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