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Survey: Two-thirds of Americans would refuse to patronize restaurants with dirty restrooms
Foodservice professionals have a lot to think about when trying to deliver a quality dining experience, but restrooms need to be a major consideration, according to a recent consumer study from … -
Snapfinger app adds more mobile options for restaurants
The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables restaurants to improve the customer … -
CiCi's Pizza adds to-go option for its signature buffet
The brand's new Crisp Baked Wings have generated 40 percent more sales than its previous coated wings.1 comment- Alicia Kelso -
5 ways to turn customer complaints into incremental sales
Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble. -
Domino's Tracker adds Yelp customer feedback feature
Domino's Pizza has updated its Domino's Tracker with a new experience exclusive to customers who order the chain's new Handmade Pan Pizza. Domino's Tracker, which made its debut in 2008, already … -
Pie Five CEO: Fast casual pizza category fills a void
By finding the right equipment, the brand has combined individualized, customized and fast.- Alicia Kelso -
Leaf launches POS tablet for limited-service restaurants
Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and customer loyalty platforms, has announced … -
May symposium will address omnichannel customer engagement technologies
The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better understand how to combine multiple technologies …1 comment -
Consumers rate Papa Murphy's as top overall restaurant chain
The take-and-bake pizza chain ranked high for check and payment handling, cleanliness, order accuracy, value, convenience and takeout attributes and more.- Alicia Kelso -
Cintas' Battle of the Bowls restroom competition is back
Cintas Corporation is now accepting nominations for its annual America's Best Restroom Contest, where the "Top 10 places to go—when you've got to go" are identified and then voted on by the … -
Mean Green Cleaner gets 'meaner'
Mean Green Industrial Strength Cleaner & Degreaser has doubled the amount of Chelating Agent in its formula, a blend of biodegradable detergents, just time to help restaurants with spring … -
Chuck E. Cheese taps into augmented reality with new mobile app
Chuck E. Cheese's has launched its first-ever downloadable app, Say Cheese!, available from the Apple App Store or Google Play. Using augmented reality, the app allows parents and kids to take photos … -
Uncle Maddio's adds customer rewards program
Uncle Maddio's Pizza Joint has introduced a new customer rewards program, "Loyalty Love" across several stores. The program rewards customers with a free entrée after their 10th meal purchase …1 comment -
Pizza Hut adds carry out deal for March Madness
Pizza Hut has introduced a new deal available now through April 6 to take customers through the end of the NCAA men's basketball tournament. During this time, Pizza Hut customers can order the Hut … -
Empathica launches social media component for CEM solution
Empathica Inc., a provider of Customer Experience Management (CEM) solutions to multi-unit restaurants, has added third-party feedback and enhanced text analytics capabilities to its platform. The … -
Report: Restaurant deals no longer driving traffic
With restaurant visits on a deal or discount down last year, it appears that restaurant customers may perceive the price of deals offered over a length of time as regular pricing, according to The … -
How to get your restaurant to come up on a Google search
Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at least a few social networks. -
Pizza chains tip off March Madness promos
Brands are betting on both No. 1 seeds and Cinderella upsets.- Alicia Kelso -
How to get your customers to avoid menu boredom
Offer suggestions to get customers to try something new, so they don't bring their business elsewhere. -
Localized and personalized top 2013 customer experience trends
Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for improving customer relationships. The …1 comment
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