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NRA research finds customer loyalty programs gave restaurants competitive edge
According to a new survey by the National Restaurant Association, three-quarters of restaurant operator survey participants say guest loyalty programs helped grow business during the economic … -
J.D. Power reveals satisfaction rates for restaurants
J.D. Power and Associates has released a report that includes satisfaction rankings for restaurant chains in 10 U.S. markets in three segments: casual, family and quick service. In each segment, four … -
CPK resurrects Thank You Card
California Pizza Kitchen Inc. has relaunched its ambitious Thank You Card Program, whose lapse partially contributed to recent lackluster comps, according to executives. Running through Oct. 8, 2010 …2 comments- Jennifer Litz -
Look like a fast casual, fast
Are you a tired pizza chain looking to reinvent yourself? It's the small things that count.8 comments -
Whole Foods to Carry eco-friendly pizza boxes
ECOvention LLC announced today that as of August 2010, more than 30 Whole Foods Market locations in the Rocky Mountain region will use the multi-functional, eco-friendly GreenBox to serve take-away … -
Advertising that delivers
Pizzerias may not have tapped this method of mobile marketing. Hint: It doesn't involve a smartphone.- Jennifer Litz -
Anatomy of a menu overhaul
How a deep dish pizza leader reinvented its menu in the time of health hysteria -- without eroding the brand- Jennifer Litz -
Hungry Howie’s adds ordering app
Hungry Howie's Pizza, one of the nation's largest pizza franchises with more than 500 locations, is taking online ordering to the next level by offering customers the ability to place orders through … -
Study: Customers pay more for better service; retailers slow to catch on
A majority (61 percent) of Americans report that quality customer service is more important to them in today's economic environment, and will spend an average of 9 percent more when they believe a …- Jennifer Litz -
The CEO apology: A new kind of brand booster?
By Lori Walderich "I'm sorry … So sorry … Please accept my apology." These days, CEOs are singing Brenda Lee's song. Unless you were comatose or on a shuttle to Mars last January, you …1 comment -
Separating your slice
By Scott Wiener We are fortunate enough to live in an era of pizza ubiquity. What was once the street snack of Southern Italy is now widespread and readily available all around the globe. Though slow … -
BigHoller simplifies menu creation for online ordering
Online ordering solutions company BigHoller has introduced BigHollerPOSConnect to its international clients. The product standardizes exporting restaurant menus and orders in an XML file for POS … -
Market Force restaurant study reveals jump in consumer confidence
Consumer confidence is on the rise when it comes to eating out, according to a new survey conducted by Market Force Information, a customer intelligence and customer experience management solutions … -
Cicerone program aims to burnish chain beer service
In a soon-to-be-published PizzaMarketplace.com survey, a surprising 50 percent of respondents claimed drinks accounted for 11 to 30 percent of their overall profits. While much of that is certainly …- Jennifer Litz -
CiCi’s Pizza teams with GameStop for ‘Sip & Rip’
CiCi's Pizza and GameStop are teaming up to give away more than $2.5 million worth of entertainment systems, gift cards and food prizes this summer in CiCi's "Game Time Sip & Rip" promotion. The …- Jennifer Litz -
3D dining website, iPhone app debuts in Boston
EveryScape, creator of visual guides for local search, has announced the debut of a new approach to local search with EveryScape Eats!, a visual dining guide with a free iPhone application and … -
Survey highlights complex public perceptions about food quality
It's the single biggest driver to your restaurant -- but not just interpreted by consistency, or even food safety.- Jennifer Litz -
NRA: Mindshare releases text analytics platform
Mindshare Technologies, a provider of customer feedback management solutions, has unveiled two new products designed to help restaurant operators track and respond to guest feedback. Mindshare Reveal …- Valerie Killifer -
Focus on guest experience rebuilds loyalty
Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to keep those guests coming back, according … -
NPD: Restaurants likely to wean customers off discounts/deals
Restaurants across all segments of the restaurant industry offered a host of deals and discounts over the past two years to entice recession-ridden consumers to visit. With signs that the economy may …
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- QSR employee strikes spread to Milwaukee
- New mobile survey solution to help restaurants 'quickly address customer complaints'
- Report: Many restaurant diners loyal without promotions
- Domino's CEO not worried about emergence of fast casual pizza
- 34 ways to fail with a poorly written franchise agreement
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