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Mobile apps strengthen brand-consumer relationships
A branded mobile app provides a direct link to loyal customers and provides new and powerful customer-level data. -
OpenTable introduces app for Facebook sharing
OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and wish lists with friends on Facebook. The … -
Domino's New Zealand launches real-time feedback app
A new app allowing customers to rate their feedback in real time on Facebook has been introduced by Domino's Pizza New Zealand. The company designed the new application to improve the overall service … -
Chick-fil-A, Dunkin' and Sonic earn high customer service scores
Based on a study of 10,000 U.S consumers, the Temkin Experience Ratings released the top 12 companies for customer service. The survey included 246 companies across 19 industries. Based on the … -
Domino's taps into college crowd with self-service kiosks
Domino's Pizza franchisee Mark Talarico is deploying self-service kiosks in the Tropicana Student Housing residence halls for UC Santa Barbara and Santa Barbara City College students in California … -
Papa John's UK ramps up customer loyalty program
Papa John's is heavily investing in its Papa Rewards loyalty program in the United Kingdom, including through a new four-week "customer acquisition program" boosted by more TV advertising. According … -
SPIN! offers vouchers to make up for blizzard closings
Five of SPIN! Neapolitan Pizza restaurants were forced to close last Thursday because of a blizzard that blew through Kansas City, Mo. To make up for it, SPIN! offered more than 300,000 of its fans a … -
How mobile can drive profits and differentiate your brand
According to a University of Chicago study, customers accelerate their purchase frequency by 20 percent when they're close to earning a reward, and they buy 20 percent more product in less time when …1 comment -
Restaurant.com adds gaming platform to generate customer loyalty
Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior Platform to recognize highly engaged and loyal … -
Report: Restaurants that focus on customer loyalty will win in slow economy
With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to cater to the needs of their cost …2 comments -
Customers can now order a Domino's Pizza with virtual currency
Domino's Pizza has joined a new online startup, Pizzaforcoins.com, that allows consumers to buy a pizza using their virtual currency, also known as Bitcoins. According to Geek.com, customers place …1 comment -
Emotional engagement is key to driving brand loyalty
Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels, according to the 17th annual Brand Keys … -
Guests can now text in their pizza orders at Mazzio's
Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones. The new text ordering capability is part of Mazzio's rollout … -
Chuck E. Cheese hosts Pinterest contest
Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant. The blog, HolyJeansnMyFavoriteThings outlined the … -
Pizza players prep for Super Bowl rush
Game day is historically the busiest day of the year for pizza operators, who add supplies and staff to keep pace.- Alicia Kelso -
Mellow Mushroom delivers surprise to soldier's family
A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company asking if they would deliver to his … -
Study: Effective customer service comes from kindness, not speed
Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from AchieveGlobal, a global workforce development firm …3 comments -
Restaurants with engaged employees rank high in customer satisfaction
Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting firm DecisionWise. While working with U.S …1 comment -
Chuck E. Cheese unveils new online game and double ticket promo
Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E. Rocks. Additionally, those who bring the game's free ticket certificate into stores can redeem it … -
How businesses will use online customer feedback in 2013
Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best possible customer experience in that location …4 comments
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- Restaurant execs: Social media requires response, risk taking
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