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Emotional engagement is key to driving brand loyalty
Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels, according to the 17th annual Brand Keys … -
Guests can now text in their pizza orders at Mazzio's
Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones. The new text ordering capability is part of Mazzio's rollout … -
Chuck E. Cheese hosts Pinterest contest
Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant. The blog, HolyJeansnMyFavoriteThings outlined the … -
Pizza players prep for Super Bowl rush
Game day is historically the busiest day of the year for pizza operators, who add supplies and staff to keep pace.- Alicia Kelso -
Mellow Mushroom delivers surprise to soldier's family
A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company asking if they would deliver to his … -
Study: Effective customer service comes from kindness, not speed
Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from AchieveGlobal, a global workforce development firm …3 comments -
Restaurants with engaged employees rank high in customer satisfaction
Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting firm DecisionWise. While working with U.S …1 comment -
Chuck E. Cheese unveils new online game and double ticket promo
Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E. Rocks. Additionally, those who bring the game's free ticket certificate into stores can redeem it … -
How businesses will use online customer feedback in 2013
Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best possible customer experience in that location …4 comments -
Papa John's offering BOGO pizza to loyalty members
Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more. The following announcement was mailed out Dec. 30: "Just because Christmas is … -
Report: Consumers likely to share complaints about restaurant cleanliness
SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those respondents, nearly 25 percent will bring up …1 comment -
Commentary: Rising consumer interest in food makes 2013 look prosperous
People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.1 comment -
Chuck E. Cheese unveils new interactive website
In an effort to shift its marketing focus to parents, Chuck E. Cheese offers the ability to pre-plan visits to its restaurants.- Alicia Kelso -
NCR Aloha integrates with E la Carte's tablets to enhance restaurant experience
E la Carte, developer of the Presto tablet tableside ordering system for the hospitality industry, announced that it has entered into a strategic agreement with point-of-sale and restaurant … -
Patxi's Pizza provides local marketing support for fundraising campaign
Patxi's Pizza announced that its "52 Weeks of Giving" community fundraising program raised more than $83,000 in 2012. This is up from $55,000 raised in 2011. Patxi's Pizza started the program in …1 comment -
Experts predict 2013 restaurant trends
Expect mobile and human resources technology to grow significantly.- Alicia Kelso -
Digital menu provider upgrades software
Noventri, a digital menu provider, has updated its Noventri Suite digital signage/menu software. The most impressive feature of the new release, Version 2.6, is the HTML Capture capabilities … -
Points-based mobile loyalty service now available for small operators
A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants. Perka Flexpoints leverages an … -
Uncle Maddio's rewards return customers with free meal
Uncle Maddio's is hosting a customer appreciation "Bounce Back" day all day today and Dec. 7. As part of the promotion, customers who order their favorite pizzas, salads or panini from Uncle Maddio's … -
Technomic outlines restaurant visit drivers
Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions. The report concludes a variety of reasons …
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- No data available.
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