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Quality perception of QSRs gaining ground with casual diners
As quick-service chains improve their value and quality to compete with fast casual and casual dining brands, consumer perception about the QSR segment seems to be on the rise as well. According to … -
Viableware integrates payments platform into restaurant POS systems
Viableware, developer of the RAIL payment platform for restaurants, announced that it has integrated its payment technology with restaurant point-of-sale (POS) systems from MICROS, NCR Aloha and … -
Papa John's partners with Taylor Swift for new CD launch
Papa John's is partnering with six-time Grammy Award-winning singer Taylor Swift to promote the release of her latest album, Red. Papa John's is offering customers the opportunity to engage with the … -
Casey's names grand prize winner of pizza party
After a three-month search for the best local celebrities, Casey's General Stores Inc. has named Ray Sorensen II, of Greenfield, Iowa, as the winner of its Casey's Famous People Contest. Known as … -
Consumers choose CiCi's as favorite pizza chain
CiCi's Pizza is America's favorite pizza chain, according to a national study of more than 7,600 consumers conducted by Market Force, a customer intelligence solutions agency. Papa John's and Papa …- Alicia Kelso -
NCR unveils c-store mobile payment app
NCR Corporation has introduced ConvenienceGo (C-Go), a mobile payment application for smartphones that can be store branded. The app allows convenience store shoppers to make purchases directly from … -
Restaurant.com debuts verified diner reviews
Restaurant.com has added "Verified Diner Reviews" to help consumers find local establishments and share their opinions. The Restaurant.com Verified Diner Reviews add authenticity as they are posted … -
Little Caesar's franchisee recognized for extraordinary customer service
Rarely does an act of customer service go so far above and beyond the basics that it generates a specific shout out on a popular advocacy site such as The Consumerist. That's exactly what happened … -
Spin! marks National Pizza Month with free gelato
Spin! Neapolitan Pizza is celebrating National Pizza Month with an online survey, free gelato and the chance to win a pizza every month for a year. Guests who fill out the online survey – which … -
Villa Fresh Italian Kitchen offering free pizza slices for Facebook fans
On Oct. 16, Villa Fresh Italian Kitchen locations will celebrate National Pizza Month by offering new and existing Facebook fans a free slice of pizza for its third annual "Have a Slice Day." From … -
QSRs leading American employment opportunities
Despite a stagnant overall U.S. jobs environment, the restaurant industry is poised to turn in its strongest year of job growth since 2004, according to the National Restaurant Association. This … -
Smaller chains need mobile, too
As consumers become more comfortable with mobile payments, restaurant owners are looking for inexpensive ways to provide them.1 comment- Cherryh Butler -
Uncle Maddio's credits social media efforts for franchise growth
Uncle Maddio's Pizza Joint launched three years ago in Atlanta and expects to have 20 restaurants open by the end of 2012, with 125 more stores in development throughout the Southeast. The growing … -
Using social media conversations to foster brand awareness
Most online conversations are positive; however customer service is an easy point of contention.- Valerie Killifer -
MICROS implements Isis SmartTap m-commerce app at restaurants
MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced the integration of the Isis SmartTap mobile commerce application into the … -
Papa Murphy's named one of Zagat's top chains for service
Papa Murphy's was once again named one of the top chains for service according to the 2012 Zagat Fast-Food Survey. The brand was No. 2 in the large chain category this year, up from No. 3 in 2011 … -
Tool allows operators to create custom music mixes
Restaurant operators looking for a way to provide custom music mixes at an affordable price have a new solution. ReMix, the newest service from business music service provider Custom Channels, is an … -
Boston Pizza introduces new menu, Starbucks partnership
Canada's Boston Pizza International Inc. has introduced a renewed menu featuring 26 new dishes. The menu, which debuted last week at all 340 locations, includes everything from pizza and pasta to … -
New mover marketing programs establish customer loyalty
Even as digital efforts grow, many operators experiencing high response rates with targeted marketing packages.- Alicia Kelso -
Commentary: How to avoid losing customers' interest
The whole idea of 'best practices' is to repeat success; however people are fickle and if they've seen it before, it will be less effective.
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