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Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.
Carryout concepts are in step with consumers' time-pressed demands and startup costs are lower than traditional units.
Gas prices starting to fall after spring peak.
If you have a Flash website you're likely missing out on traffic from mobile users and search engine users.
Pizza concepts have added variety and have stepped up their quality of ingredients, CEO says.
Papa Murphy's makes its debut on the stock market.
Unlike other concepts, weather positively influenced the chain's business during Q1.
More QSRs and full-service restaurants are expected to realign their formats to compete more aggressively.
In China, sales from digital channels are between 70 and 80 percent; and 25 to 30 percent come from mobile.
Yum! Brands hits a new 52-week high after its Q1 earnings report.
Despite a new product launch, U.S. sales were down 5 percent in Q1.
Consumers want to see and share photos, particularly those that are relevant to the business.
Mystery shoppers provide a different level of feedback than customers; don't discount either channel.
Wheat is 17 cents higher than a week ago.
As Celiac Awareness Month approaches, one industry expert predicts the diet's growth will continue for the next few years.
Mobile improves management and boosts employee morale, and cloud technology can enhance efficiency and cut IT costs.
If used right, gamification can foster greater efficiency and an overall improved customer experience.
Gas prices continue to climb sharply with the implementation of more expensive spring blends.
The brand has endured a major shift toward convenience and speed, but has maintained its values and recipes.
The 15-unit brand wanted many of the same features the big chains offer, as consumers have come to expect them.
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