• Is your catering experience scalable and predictable?

    Is your catering experience scalable and predictable?

    When I talk to prospects and clients about their off-premise catering requirements, many of them tell me that they want a program that is scalable and predictable. They want a program that will make …
    1 comment
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  • 21 business security tips for the holidays

    21 business security tips for the holidays

    The holiday season has arrived which means restaurants and stores are busy with hungry shoppers. Gift cards are a popular choice and the majority is purchased during the season. Fortunately, the …
    1 comment
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  • Check average UP with waist line DOWN ...

    Check average UP with waist line DOWN ...

    The holiday season is a busy time for the hospitality industry, with people booking festive restaurant lunches with their friends and parties for the office, or just dining out to take a break from …
    1 comment
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  • Food advertising protests endanger TV for kids

    Food advertising protests endanger TV for kids

    Recently we heard news of a letter-writing protest to Nickelodeon about the food commercials the network airs. The issue is the same as it has been lately: the food being advertised does not meet the …
    1 comment
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  • Fines, fines everywhere fines: Consumers are fighting against unsolicited text messages

    Fines, fines everywhere fines: Consumers are fighting against unsolicited text messages

    American consumers are a fickle lot, partly because the law says they can be. At one moment they're broadcasting an unsettling amount of detailed and personal information on social networking sites, …
    3 comments
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  • Why technology is the most effective way to grow your business

    Why technology is the most effective way to grow your business

    Today, more than ever, we love shiny new gadgets. We line up for the latest technology innovation, even it its just a tiny bit better than the last big thing. We blindly accept the notion that …
    4 comments
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  • Restaurant industry dominates year's 'PR disaster' list

    Restaurant industry dominates year's 'PR disaster' list

    Business publication Business Insider, today published its list of the 10 "Biggest PR Disasters" from 2012. Unsurprisingly, Penn State University's cover up of the Jerry Sandusky scandal was the …
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  • $7 Coffee – Has Starbucks run out of ideas?

    $7 Coffee – Has Starbucks run out of ideas?

    Why would anyone buy a $7 cup of black coffee? Why would Starbucks even think about selling $7 black coffee? Does Jimmy Kimmel's "taste test" outside a local Starbucks have any value? And does $7 …
    1 comment
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  • Lawyers see another way to get a restaurant reservation

    Lawyers see another way to get a restaurant reservation

    The Wage Theft Prevention Act (WTPA) has been the law of the land in New York since April of 2011. While most restaurateurs, who are New York State employers, have met the increased record keeping …
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  • Health and wellness consumer disconnects and navigation strategy

    Health and wellness consumer disconnects and navigation strategy

    American consumers have a history of becoming over focused on a single diet which is then touted as a panacea for all health issues. Keep your eye on the ball and you will do better in the long run. …
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  • Chains itching to cook from scrach: Part 2

    Chains itching to cook from scrach: Part 2

    A new generation of restaurateurs is taking family recipes and running with them, shaping one of the hottest trends in casual/fast-casual dining — the 100 percent scratch-made menu, for here or …
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  • Red food - Blue food

    Red food - Blue food

    It started a few months back when the owner of Chick-fil-A expressed some personal opinions regarding the definition of marriage. The company's chief executive, Dan Cathy, believes that marriage …
    2 comments
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  • Holiday hiring: who to hire and who to keep after the season

    Holiday hiring: who to hire and who to keep after the season

    Retailers aren't the only ones who benefit from the busy holiday season. Whether it's because of limited-time holiday menu items like peppermint shakes and hearty soups or busy schedules filled with …
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  • Hello. We miss you. Won’t you purchase again?

    Hello. We miss you. Won’t you purchase again?

    Pizza operators have had it good for years. No other restaurant business has the ability to track customer data as accurately as a delivery operation that gets the customer's name, address, order …
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  • Five tech tools to help treat every customer like a VIP

    Five tech tools to help treat every customer like a VIP

    Want to help your restaurant win a favored place in the hearts and minds of your customers? Stand out from the rest of the impersonal and inefficient businesses out there by treating every customer …
    1 comment
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  • Are political statements tarnishing the restaurant industry’s reputation?

    Are political statements tarnishing the restaurant industry’s reputation?

    This election year seemed particularly divisive, don't you think? Perhaps it's because of the record amount of money that was spent on incessant advertising, or the constant interaction afforded to …
    2 comments
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  • Health and wellness consumer drivers

    Health and wellness consumer drivers

    To attempt to understand health and wellness one must venture outside the health studies and product releases, and what the media says consumers should be eating or you may go down a path that is …
    2 comments
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  • Why servant leadership is crucial for a successful restaurant catering program

    Why servant leadership is crucial for a successful restaurant catering program

    I know, I know, I go on a lot about leadership. You are probably tired of hearing me already! The thing is, as I continue this incredible journey as the founder and CEO of MonkeyMedia Software, I am …
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  • Chains itching to cook from scrach: Part 1

    Chains itching to cook from scrach: Part 1

    About a year ago, in its annual predictions of the hottest hospitality trends, international restaurant consultants Baum + Whiteman warned that the "misuse of words like 'artisan' and 'heirloom' and '…
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  • It's OK to fire 'bad' customers

    It's OK to fire 'bad' customers

    In my days as a wholesale baker, I had a customer in Washington, D.C., who ran five high-volume delis. To obtain his business, I had to cut my margin to the bone. He was a bully. Two or three times a …
    10 comments
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Showing (201 - 220) of 574
BLOGGERS
The Digital Diner: Tactics, Tools & Trends that Restaurant Marketers Can Use
Red Mango CEO discusses social media strategy
Menu Labeling, Food Allergies and Gluten Free
Menu labeling final regulations on hold: What's the beef?
Customer Experience on the Move
Modular construction and ROI
Talent, Technology and Trends
Success is a team effort
Loyalty Marketing For the Masses
8 ways to keep your VIPs happy
Restaurant News, Insights & Trends
Pizza representin' on Fast Casual Top 100
Brand Strategy: Delivering On A Promise
The future of the restaurant industry is bright
PCI Compliance & Network Security
Don't let hackers scare off your customers
Shift vs. Hourly & Meal Credits. The more you know, the more you can add to your bottom line.
Lawyers see another way to get a restaurant reservation
Industry Trends & Insights
Listen, learn and leverage
Next Generation Supply Chain Management
The path toward world domination (Part 1)
Selling Digital VS Traditional Menu Boards
Where are the traditional menu board companies?
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