It's no secret that Millennials crave adventure — and that includes their eating habits. When Barkley, Service Management Group and Boston Consulting Group teamed up to research the generation …

These days, if you forget to include napkins in a customer's to-go bag, or your coffee isn't served hot enough or there's an overflowing trash can in the restroom, your fans will let you know about …

Editor's note: A NY State Supreme Court judge has since invalidated the soda ban. However, Mayor Mike Bloomberg tweeted today that the city plans to appeal the ruling. March 12, the New York City's …

Although the ban on large surgary drinks is supposed to take effect in New York City next week, some chains, including Starbucks and Dunkin' Donuts, aren't going to allow it to kill their buzz …

Americans are embracing a trend of following their favorite restaurant brands on social media sites in a BIG way. With the widespread adoption of sites like Facebook, Twitter and now Instagram and …

FINALLY, food innovation seems to be gaining some traction among leading suppliers to the QSR and Fast Casual Dining restaurant segments — and 2013 is the year that two multibillion dollar …

The restaurant manager's home phone rang. She recognized the cell phone number of her shift manager on the display. Before she could say "Hello" she heard a loud, frantic voice declaring, "I was …

Legend has it that when George Washington's father asked him whether he'd chopped down his cherry tree, young Washington said, "I cannot tell a lie, I did it with my little hatchet." Whether truth or …

In 1974, I was bussing tables in a steakhouse when the manager called me in to her office and said I was getting a promotion to dishwasher. It was a proud moment; my hard work was recognized and my …

One of the biggest challenges I faced as a restaurant marketer during my time at a family dining chain centered around three very simple, but very important letters. POS. While planning the brand's …

It seems like just yesterday we were writing articles about what brands were missing out on by not having a social media presence. As of May 2010, for example, Burger King and Arby's didn't even have …

When I first started at Tony's Deli 16 years ago, the restaurant had a good loyal following among its hometown community in Vancouver, British Columbia. The deli was thriving and, as our business …

Valentine's Day has me thinking about how new lovers aren't all that different from new restaurant customers: Both want attention that affirms the other party really cares about them. Ironically …

When building a new product, companies can either do the majority of their research before testing the product with customers or they can test as they go, building a product in a constant state of …

If you study the history of pizza's success in America, it is really a history of the success of America's factories. Sure, there was pizza in New York, but the real mainstream success occurred …

For the past couple of years, retailers have talked incessantly about mobile payment technology and made untold investments to allow their customers to pay for goods and services with their phones …

Smartphone growth continues to move at a staggering pace, with projected shipments expected to increase by 30 percent in 2013. Restaurant patrons specifically rely on their phones to locate an …

Stop me if this sounds familiar: Gluten-free will be one of the hottest trends in dining this year. The general awareness of the effects of wheat protein on people with sensitivities, intolerances …

"Food Innovation" is a hot and sexy term in marketing circles, print media, social media, etc. Food companies and restaurant chains like to stick this term on R&D departments, corporate …

This past weekend I attended the Fancy Food Show in San Francisco. After 25 years, I still come away amazed at the variety of foods and the passion of the producers. Last year, Americans spent $677 …