Facebook CEO Mark Zuckerberg recently announced the company was refining its search feature dubbed Graph, a tool it heralded as particularly good for finding restaurants. Unlike a traditional Google …

It's tough to run a restaurant. We've taught customers to be value driven in their selections in eating out. The rising commodity prices continue to challenge restaurant operators providing the value …

Well, I'm back in Vancouver after what has been an amazing road trip. Austin, Dallas and Vegas. The whole trip was fantastic. I love working in the field with MonkeyMedia Software's customers …

Self-Service MicroMarkets are coming to the rescue of the slumping food vending business, but does this hot trend represent an opportunity for QSR branded products? My answer is "Yes!" and "I don't …

In recent years, we've seen our fair share of unusual offerings being added to limited-service menus around the world — the pork and seaweed doughnut from Dunkin' Donuts China, for example, or …

Is the No. 1 food truck failure cause menu, location, marketing, branding, employees, team enthusiasm, or undercapitalization? No. Many small business experts believe that it is the failure to write …

The New Year is a perfect time to see your restaurant through a fresh set of eyes. When you are in your operation day after day, little things sometimes go unnoticed. In these days of consumers' food …

Punchh and RunningRestaurants.com conducted a survey recently that examined whether restaurant operators believed their social media marketing efforts worked. The most common answer operators gave us …

Perhaps you've read the studies. Certainly you've heard it from online ordering providers. Restaurants embrace online ordering in part because ticket averages are higher. But is this pure magic? Do …

I have never heard of a QSR chain that set out to create a food product that garnered a cult-like following — and I have worked for eight with some of the leading chains. These one-of-a-kind …

Food allergies are on the rise in the United States. By now, you've heard the statistics: 12 million Americans now suffer from food allergies, and an estimated 8 percent of all children are allergic …

As 2012 draws to a close and we begin looking toward 2013, there's one theme already bubbling to the surface: limited-service restaurants (LSR) will be evaluating their workforce structures next year …

Why have investors been bailing on Darden? In a Dec. 5, 2012, Wall Street Journal article titled "Darden Cuts Its Forecast," the authors (Annie Gasparro and Saabira Chaudhuri) stated in the lead …

H A P P Y N E W Y E A R Holidays can be a mixed blessing. Even during the best of economic times, "The Holidays" pose daunting pressures to see all of our friends and family, attend all the parties …

When I talk to prospects and clients about their off-premise catering requirements, many of them tell me that they want a program that is scalable and predictable. They want a program that will make …

The holiday season has arrived which means restaurants and stores are busy with hungry shoppers. Gift cards are a popular choice and the majority is purchased during the season. Fortunately, the …

The holiday season is a busy time for the hospitality industry, with people booking festive restaurant lunches with their friends and parties for the office, or just dining out to take a break from …

Recently we heard news of a letter-writing protest to Nickelodeon about the food commercials the network airs. The issue is the same as it has been lately: the food being advertised does not meet the …

American consumers are a fickle lot, partly because the law says they can be. At one moment they're broadcasting an unsettling amount of detailed and personal information on social networking sites …

Today, more than ever, we love shiny new gadgets. We line up for the latest technology innovation, even it its just a tiny bit better than the last big thing. We blindly accept the notion that …