Business publication Business Insider, today published its list of the 10 "Biggest PR Disasters" from 2012. Unsurprisingly, Penn State University's cover up of the Jerry Sandusky scandal was the …

Why would anyone buy a $7 cup of black coffee? Why would Starbucks even think about selling $7 black coffee? Does Jimmy Kimmel's "taste test" outside a local Starbucks have any value? And does $7 …

The Wage Theft Prevention Act (WTPA) has been the law of the land in New York since April of 2011. While most restaurateurs, who are New York State employers, have met the increased record keeping …

American consumers have a history of becoming over focused on a single diet which is then touted as a panacea for all health issues. Keep your eye on the ball and you will do better in the long run …

A new generation of restaurateurs is taking family recipes and running with them, shaping one of the hottest trends in casual/fast-casual dining — the 100 percent scratch-made menu, for here or …

It started a few months back when the owner of Chick-fil-A expressed some personal opinions regarding the definition of marriage. The company's chief executive, Dan Cathy, believes that marriage …

Retailers aren't the only ones who benefit from the busy holiday season. Whether it's because of limited-time holiday menu items like peppermint shakes and hearty soups or busy schedules filled with …

Pizza operators have had it good for years. No other restaurant business has the ability to track customer data as accurately as a delivery operation that gets the customer's name, address, order …

Want to help your restaurant win a favored place in the hearts and minds of your customers? Stand out from the rest of the impersonal and inefficient businesses out there by treating every customer …

This election year seemed particularly divisive, don't you think? Perhaps it's because of the record amount of money that was spent on incessant advertising, or the constant interaction afforded to …

To attempt to understand health and wellness one must venture outside the health studies and product releases, and what the media says consumers should be eating or you may go down a path that is …

I know, I know, I go on a lot about leadership. You are probably tired of hearing me already! The thing is, as I continue this incredible journey as the founder and CEO of MonkeyMedia Software, I am …

About a year ago, in its annual predictions of the hottest hospitality trends, international restaurant consultants Baum + Whiteman warned that the "misuse of words like 'artisan' and 'heirloom' and …

In my days as a wholesale baker, I had a customer in Washington, D.C., who ran five high-volume delis. To obtain his business, I had to cut my margin to the bone. He was a bully. Two or three times a …

Election Year 2012 seemed to go on forever, didn't it? Now that it's over maybe officials in Washington can turn their attention to a few overdue issues of great importance to the restaurant industry …

Approximately 3:30 a.m. on a Friday morning, a robber described as 6' 5", 245 lbs., entered a quick-service restaurant, forced the manager at gunpoint to open the safe. He then forced her and co …

For any restaurant operator looking to layer a catering program on top of their existing business, they must first make room for organizational growth by understanding how an increase in catering …

When I was a teen in the 70's, restaurant jobs were highly sought after by young people. Restaurants were a fun place to be where you could meet new friends and work nights around a school schedule …

It's been said that it takes a village to raise a child, but restaurateurs know it takes at least a community that large to grow just one business. It makes sense, therefore, to do all you can to …

Last week in San Diego was the Fast Casual Executive Summit. Great conference, and great people. In our typical MonkeyStyle, we shot our annual "fun video" for the conference …