•  Mobile marketing not a tech toy, it’s the height of CRM

    Mobile marketing not a tech toy, it’s the height of CRM

    Many of us at Punchh once worked at Siebel Systems, a pioneer in the Customer Relationship Management market. Convincing large enterprises like banks and telcos to invest in CRM was a tough job back …
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  • 4 characteristics of organizational catering alignment

    4 characteristics of organizational catering alignment

    I've spoken a lot over the years about the significance of layering incremental catering sales as a business strategy on top of your existing restaurant assets and operations. Catering out of …
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  • An obesity solution

    An obesity solution

    Just look around, America has gotten heavier right in front of our eyes. It is well researched and accepted that obesity in America is a, pardon the pun, huge problem. Whether your point of view …
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  • For QSRs, brand isn’t the language of love to attract students and career-minded workers

    For QSRs, brand isn’t the language of love to attract students and career-minded workers

    In dating, we look for the perfect match. And such is the case for employers wanting to hire the right employees. But, quick-service restaurant (QSR) operators may need some dating advice when it …
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  • Buying versus purchasing

    Buying versus purchasing

    The single best way to reduce your food cost is to shop every item from several distributors each week. If you think this statement is true, congratulations, you are a buyer. If you know there is …
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  • Drive-thru done right

    Drive-thru done right

    Back in 1975 when McDonald's installed its first drive-thru window, U.S. consumers were in the midst of a sea change in their eating habits. Drive-up restaurants weren't new — A&W had hired …
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  • Why the future of marketing lies in mobile payments

    Why the future of marketing lies in mobile payments

    Marketing and payments might seem like strange bedfellows to the average retailer, but in fact, they are converging rapidly to bring more value to consumers and merchants alike. Here are 10 reasons …
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  • Big data in little hands: It happens with mobile

    Big data in little hands: It happens with mobile

    The advertising world reeled on July 28 when it learned two of the industry's largest firms, Omnicon and Publicis, merged to form the largest ad company on the planet. The marriage wasn't about …
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  • Gluten-free: It’s good for business

    Gluten-free: It’s good for business

    The gluten-free market is currently estimated at $5 billion, and is projected to hit $6.2 billion by 2018. Celiac disease now affects 1 in 133 people in the U.S. What does this mean for the food and …
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  • Up? Down? Flat? What's really happening to restaurant visits?

    Up? Down? Flat? What's really happening to restaurant visits?

    One report says people are eating out more often. Another report says sales are flat. Public company results, for the most part, indicate very small increases in traffic counts. If financials are …
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  • PODCAST: The Most Underutilized Tactic in Mobile Marketing

    PODCAST: The Most Underutilized Tactic in Mobile Marketing

    And we're back with yet another episode of The Social Restaurant Podcast. This week's interview is sure to get more than a few of you thinking about your chains use of mobile marketing and mobile …
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  • The hourglass consumer

    The hourglass consumer

    The emergence of a strong middle-class made America the mightiest country on Earth for decades. Since people organized into clans and towns, there have always been the rich/powerful class and the …
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  • Podcast: The Shift Toward Youtility Marketing

    Podcast: The Shift Toward Youtility Marketing

    If you're like me, you spend a lot of time glued to your smart phone. And chances are, you probably have your very favorite apps organized neatly on your home screen — you know, those must have …
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  • Chipotle embracing Adventure as a winning Millennial marketing strategy

    Chipotle embracing Adventure as a winning Millennial marketing strategy

    Millennials seek adventure not only in their activities but in their eating. This month, Chipotle is launching its 20th anniversary treasure hunt titled, "Adventurrito." The 20-day-long treasure hunt …
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  • Are restaurant marketers ignoring Gen X?

    Are restaurant marketers ignoring Gen X?

    I remember being a senior in high school and seeing the movie "Singles" for the first time. I bought my first Pearl Jam album the day before I moved into my college dorm room. And I vividly recall …
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  • The anti-Robin Hood approach to inventory control

    The anti-Robin Hood approach to inventory control

    Company leaders were puzzled how one location's inventory losses climbed out of control and be sustained for so long. What was particularly confusing was the location was supervised by an experienced …
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  • 8 ways to keep your VIPs happy

    8 ways to keep your VIPs happy

    They're your favorite customers and the ones who you instantly recognize when they walk into your store. You know these customers are important to your business, but did you know that these customers …
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  • Catering in a franchise ecosystem Part 2: Centralized services

    Catering in a franchise ecosystem Part 2: Centralized services

    As we all should know by now, catering is complex. Our consumers are savvy and our franchisees are already overwhelmed. We need control, precision and scalability to successfully implement any off-…
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  • Starbucks and King County Menu Labeling study food for thought: Consumers who opt for low-calorie items spend the same

    Starbucks and King County Menu Labeling study food for thought: Consumers who opt for low-calorie items spend the same

    How do menu labels affect a restaurant's bottom line? When faced with calorie counts on a menu, do some customers choose to walk out the door? These are questions that restaurateurs are asking as …
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  •  Restaurants without cashiers: The Golden Gate effect

    Restaurants without cashiers: The Golden Gate effect

    When the Golden Gate Bridge added technology-enabled toll transactions in March 2013, it was certainly an end to an era of toll takers, tollbooth and drivers' expectations. Yet, the move from full-…
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Showing (101 - 120) of 573
BLOGGERS
The Digital Diner: Tactics, Tools & Trends that Restaurant Marketers Can Use
Red Mango CEO discusses social media strategy
Menu Labeling, Food Allergies and Gluten Free
Menu labeling final regulations on hold: What's the beef?
Customer Experience on the Move
Modular construction and ROI
Talent, Technology and Trends
Success is a team effort
Loyalty Marketing For the Masses
8 ways to keep your VIPs happy
Restaurant News, Insights & Trends
Pizza representin' on Fast Casual Top 100
Brand Strategy: Delivering On A Promise
The future of the restaurant industry is bright
PCI Compliance & Network Security
Don't let hackers scare off your customers
Shift vs. Hourly & Meal Credits. The more you know, the more you can add to your bottom line.
Lawyers see another way to get a restaurant reservation
Industry Trends & Insights
Listen, learn and leverage
Next Generation Supply Chain Management
The path toward world domination (Part 1)
Selling Digital VS Traditional Menu Boards
Where are the traditional menu board companies?
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