•  Restaurants without cashiers: The Golden Gate effect

    Restaurants without cashiers: The Golden Gate effect

    When the Golden Gate Bridge added technology-enabled toll transactions in March 2013, it was certainly an end to an era of toll takers, tollbooth and drivers' expectations. Yet, the move from full-…
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  • Catering in a franchise ecosystem: Part 1

    Catering in a franchise ecosystem: Part 1

    Through my ongoing work at MonkeyMedia Software with many of the world's greatest restaurant brands, I'm inspired to write this column to address the ongoing confusion, distress, frustration and …
    1 comment
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  • 'Here Be Dragons'

    'Here Be Dragons'

    During the Age of Exploration, brave people climbed aboard wooden ships to set sail for faraway lands. Armed with a compass and spyglass, these explorers risked life and limb in search of spices, …
    2 comments
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  • The importance of traceability: “Fish fraud” sparks food-labeling controversy

    The importance of traceability: “Fish fraud” sparks food-labeling controversy

    Was the red snapper you just ate really red snapper? It might not be. The food industry was stunned by results from a recent study that exposed "fish fraud" — mislabeled seafood and fish …
    1 comment
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  • Idiot-proof restaurant equipment innovation

    Idiot-proof restaurant equipment innovation

    What is the trendy thing in foodservice equipment innovation and commercialization? And is the current trend in equipment development misdirected? The answer to the first question is easier to answer,…
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  • Big and little data : A gold mine

    Big and little data : A gold mine

    This past Thursday, I had the pleasure of speaking on the Restaurant Technology panel at the 33rd Annual Piper Jaffray Consumer Conference at the New York Palace Hotel. The two-day event was filled …
    3 comments
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  • Everyone is a millennial, and engaging them is not an option!

    Everyone is a millennial, and engaging them is not an option!

    Phew! I can't believe it's almost a month since this year's NRA Show (yeah, that one!) and the Marketing Executives Group meeting in Chicago. I love both events and have been a regular for the last …
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  • What your bad employees don't want you to know

    What your bad employees don't want you to know

    Your business is down. Your customers don't seem to be as happy or at least they aren't as engaged with your company as they have been in the past. So, what's going on? Is it the economy? Maybe. Is …
    1 comment
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  • An era of breadwinner moms

    An era of breadwinner moms

    In the 1950's of "Father Knows Best," dad had a job and arrived home at precisely 5:30 for dinner. The family would gather 'round, eat together and then the kids did their homework, mom did the …
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  • Beating the marketing monkeys

    Beating the marketing monkeys

    In his best-selling personal finance book arguing that investors can't consistently beat the market, economist Burton Malkiel says that "a blindfolded monkey throwing darts at a newspaper's financial …
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  • 3 tips on making your mobile app amazing

    3 tips on making your mobile app amazing

    Comedian Louis C.K. has a well-loved skit (just one of the hundreds of YouTube posts of this video has 681,365 views) subtitled, "Everything is amazing and nobody's happy." In it, he chastises –…
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  • Google adds nutritional data search function

    Google adds nutritional data search function

    The latest from Google? Giving users the ability to get instant carbohydrate, calorie, sugar, sodium, fat, and other nutritional data for over 1,000 fruits, vegetables, and meats — at the click …
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  • Podcast: The right way to use 'Social Intelligence'

    Podcast: The right way to use 'Social Intelligence'

    In Episode No. 3 of the Social Restaurant Podcast, I'm delighted to be joined by two amazing guests who have some of the deepest-rooted experience I've seen in using social media to gather meaningful,…
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  • Will craft beers increase limited-service occasions with Millennials?

    Will craft beers increase limited-service occasions with Millennials?

    As QSRs and fast casual concepts race to remain relevant to Millennial consumers, some restaurants are looking to beer for help. Of course, they're not looking at just any beer, they're looking at …
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  • The Hokey-Pokey approach to security and safety

    The Hokey-Pokey approach to security and safety

    Last year slip, trip, and falls were a real problem for the restaurant. Several employees sustained rather serious injuries. Emphasis was placed on mopping up spills quickly and being more careful …
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  • Restaurant food safety tracking and tracing innovation

    Restaurant food safety tracking and tracing innovation

    Who is responsible for serving "safe" food in American restaurants? A larger question is — Who is responsible for serving "safe" food in international chain restaurants? Quality control role …
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  • Green means go: Traffic light symbols might make menu labels more effective

    Green means go: Traffic light symbols might make menu labels more effective

    In February 2013, an Oklahoma State University study was released that provides some insight on how to make menu labels more effective — especially for the least health-conscious diners. In the …
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  • Attackers vs. defenders

    Attackers vs. defenders

    I recently read an interview with AOL founder, Steve Case. The most interesting thing he said was, "I think that when people talk about staying small, they're really saying they want to be big but …
    2 comments
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  • How to grow online sales: What the GrubHub/Seamless merger means

    How to grow online sales: What the GrubHub/Seamless merger means

    As the National Restaurant Show lumbered into its third day, GrubHub and Seamless, two leading online ordering providers for independent restaurants, awakened the industry with a major announcement &…
    2 comments
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  • Pizza representin' on Fast Casual Top 100

    Pizza representin' on Fast Casual Top 100

    I was honored to announce the winners of the Fast Casual Top 100 Movers & Shakers this week at the FastCasual.com awards gala in Chicago, where most of the winning brands were represented by CEOs …
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Showing (121 - 140) of 574
BLOGGERS
The Digital Diner: Tactics, Tools & Trends that Restaurant Marketers Can Use
Red Mango CEO discusses social media strategy
Menu Labeling, Food Allergies and Gluten Free
Menu labeling final regulations on hold: What's the beef?
Customer Experience on the Move
Modular construction and ROI
Talent, Technology and Trends
Success is a team effort
Loyalty Marketing For the Masses
8 ways to keep your VIPs happy
Restaurant News, Insights & Trends
Pizza representin' on Fast Casual Top 100
Brand Strategy: Delivering On A Promise
The future of the restaurant industry is bright
PCI Compliance & Network Security
Don't let hackers scare off your customers
Shift vs. Hourly & Meal Credits. The more you know, the more you can add to your bottom line.
Lawyers see another way to get a restaurant reservation
Industry Trends & Insights
Listen, learn and leverage
Next Generation Supply Chain Management
The path toward world domination (Part 1)
Selling Digital VS Traditional Menu Boards
Where are the traditional menu board companies?
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