• Universal Plug n Play: New report on an old problem

    Universal Plug n Play: New report on an old problem

    In the dark ages of personal computers (1980s and '90s), you either needed to be a computer geek or have access to one if you wanted any device to work with your computer. You had to go through a …
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  • Executing a charitable program at your restaurant doesn’t have to be hard

    Executing a charitable program at your restaurant doesn’t have to be hard

    Restaurant people are hospitality people — service people. So having a philanthropic angle — big or small — makes plenty of sense. For measure, there has been a lot of research …
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  • What's in a number? Could be everything

    What's in a number? Could be everything

    I have missed you, Gentle Readers! The last two months have been a blur of prep, hiring, training and execution for my business, MenuTrinfo. There's been little to no time to compose my semi-monthly …
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  • Menu development in a multiunit restaurant catering operation

    Menu development in a multiunit restaurant catering operation

    As restaurateurs, we have done an excellent job at menu development for both our dine-in and takeout revenue channels. We have invested billions of dollars in product design, packaging, training and …
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  • Retail’s perpetual food cost advantage over QSR

    Retail’s perpetual food cost advantage over QSR

    It's not talked about much, but retail grocery has a perpetual food-cost advantage over the QSR restaurant industry. Food Cost Inequity The disparity is called "Buy-by-the-Pound and Sell-by-the-Pound"…
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  • Managing customers' mobile preferences correctly doesn’t need compromises

    Managing customers' mobile preferences correctly doesn’t need compromises

    By Jitendra Gupta CEO, Punchh Once upon a time, in a land not far from your front counters, there dwelt thousands of smartphone junkies using their devices to connect to restaurants. Some ordered …
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  • Are Millennials to blame for potential chicken wing shortage?

    Are Millennials to blame for potential chicken wing shortage?

    It's no secret that Millennials crave adventure — and that includes their eating habits. When Barkley, Service Management Group and Boston Consulting Group teamed up to research the generation …
    2 comments
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  • Domino’s Australia backlash proves social media puts customers in control

    Domino’s Australia backlash proves social media puts customers in control

    These days, if you forget to include napkins in a customer's to-go bag, or your coffee isn't served hot enough or there's an overflowing trash can in the restroom, your fans will let you know about …
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  • NYC soda ban update

    NYC soda ban update

    Editor's note: A NY State Supreme Court judge has since invalidated the soda ban. However, Mayor Mike Bloomberg tweeted today that the city plans to appeal the ruling. March 12, the New York City's …
    3 comments
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  • NYC soda ban sparks mass confusion

    NYC soda ban sparks mass confusion

    Although the ban on large surgary drinks is supposed to take effect in New York City next week, some chains, including Starbucks and Dunkin' Donuts, aren't going to allow it to kill their buzz, …
    1 comment
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  • Marketing analytics on the visual Web: A Guide for restaurants

    Marketing analytics on the visual Web: A Guide for restaurants

    Americans are embracing a trend of following their favorite restaurant brands on social media sites in a BIG way. With the widespread adoption of sites like Facebook, Twitter and now Instagram and …
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  • Take a bold step forward in 2013 by kick starting new product innovation

    Take a bold step forward in 2013 by kick starting new product innovation

    FINALLY, food innovation seems to be gaining some traction among leading suppliers to the QSR and Fast Casual Dining restaurant segments — and 2013 is the year that two multibillion dollar …
    2 comments
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  • Say it ain’t so! – The bogus robbery

    Say it ain’t so! – The bogus robbery

    The restaurant manager's home phone rang. She recognized the cell phone number of her shift manager on the display. Before she could say "Hello" she heard a loud, frantic voice declaring, "I was …
    1 comment
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  • George Washington couldn’t lie. Honesty is still the best communication policy with customers.

    George Washington couldn’t lie. Honesty is still the best communication policy with customers.

    Legend has it that when George Washington's father asked him whether he'd chopped down his cherry tree, young Washington said, "I cannot tell a lie, I did it with my little hatchet." Whether truth or …
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  • The minimum wage debate

    The minimum wage debate

    In 1974, I was bussing tables in a steakhouse when the manager called me in to her office and said I was getting a promotion to dishwasher. It was a proud moment; my hard work was recognized and my …
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  • Social media and your POS: The search for Bigfoot

    Social media and your POS: The search for Bigfoot

    One of the biggest challenges I faced as a restaurant marketer during my time at a family dining chain centered around three very simple, but very important letters. POS. While planning the brand's …
    3 comments
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  • Facebook milestone promotions underscore fast pace of social media

    Facebook milestone promotions underscore fast pace of social media

    It seems like just yesterday we were writing articles about what brands were missing out on by not having a social media presence. As of May 2010, for example, Burger King and Arby's didn't even have …
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  • 10 ways to build your restaurant catering program

    10 ways to build your restaurant catering program

    When I first started at Tony's Deli 16 years ago, the restaurant had a good loyal following among its hometown community in Vancouver, British Columbia. The deli was thriving and, as our business …
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  • Romance your customers on Valentine’s Day by engaging them

    Romance your customers on Valentine’s Day by engaging them

    Valentine's Day has me thinking about how new lovers aren't all that different from new restaurant customers: Both want attention that affirms the other party really cares about them. Ironically, …
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  • High-volume hiring questions asked and answered

    High-volume hiring questions asked and answered

    When building a new product, companies can either do the majority of their research before testing the product with customers or they can test as they go, building a product in a constant state of …
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Showing (161 - 180) of 574
BLOGGERS
The Digital Diner: Tactics, Tools & Trends that Restaurant Marketers Can Use
Red Mango CEO discusses social media strategy
Menu Labeling, Food Allergies and Gluten Free
Menu labeling final regulations on hold: What's the beef?
Customer Experience on the Move
Modular construction and ROI
Talent, Technology and Trends
Success is a team effort
Loyalty Marketing For the Masses
8 ways to keep your VIPs happy
Restaurant News, Insights & Trends
Pizza representin' on Fast Casual Top 100
Brand Strategy: Delivering On A Promise
The future of the restaurant industry is bright
PCI Compliance & Network Security
Don't let hackers scare off your customers
Shift vs. Hourly & Meal Credits. The more you know, the more you can add to your bottom line.
Lawyers see another way to get a restaurant reservation
Industry Trends & Insights
Listen, learn and leverage
Next Generation Supply Chain Management
The path toward world domination (Part 1)
Selling Digital VS Traditional Menu Boards
Where are the traditional menu board companies?
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