In this episode of the Social Restaurant Podcast, I talk with Eric Chester, founder and CEO of the Center for Work Ethic Development on the topic of igniting passion, building solid work ethic and getting higher performance from the ranks your front line employees.
As a former teacher and coach, a nationally acclaimed keynote speaker and the author of three books, Eric has spent his career helping leaders learn how to engage the emerging workforce and create cultures that make employees want to work harder, perform better, and stay longer.
If the battle to keep customers coming back is truly waged on the front lines of your restaurant operations, then Eric has a formula that can help you win at every interaction. If you struggle with how to build employee work ethic at the restaurant level, this is an episode you won't want to miss.
What you'll learn
- How Eric defines the idea of work ethic in it's simplest form.
- The importance of building relationships with employees that will ensure they understand expectations and are willing to meet them.
- Eric's surprising definition of Generation Why and why it has little to do with your age group.
- And how to understand what success looks like for front line employees and how to align their success with the success of your business.
Tweetable Moment: "Rules without relationship lead to rebellion." (Click to Tweet)
Get the Show Resources
If you'd like to download some of the reports mentioned during the podcast, pay a visit to my blog where you can find additional resources, links and other exciting nuggets that will help you build a content factory in your organization.
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Episode #015 of the Social Restaurant Podcast has been made possible through the support of our sponsors ShiftNote, a provider of employee scheduling software and On Scene Productions, a digital storytelling and video production consultancy. If you are interested in becoming a sponsor of the Social Restaurant Podcast, you can learn more here.ore here.
Nate Riggs is the president of NR Media Group, a firm specialized in content marketing and new media programs for mid-sized and large companies that have included Bob Evans Restaurants, Donatos Pizza, and many others. He also produces the Social Restaurant Podcast and This Week in Restaurant Technologies.