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As 2012 draws to a close and we begin looking toward 2013, there's one theme already bubbling to the surface: limited-service restaurants (LSR) will be evaluating their workforce structures next year.
Every healthy business looks at their staffing approach from time to time, but with a myriad of outside forces at play in 2013, restaurant owners and operators are focused, perhaps more now than ever, on the workforce composition — i.e., part time vs. full time — that will deliver the best results for their business.
So what forces are triggering this evaluation trend and how can you determine what approach will work best for your restaurant?
There are numerous factors at play causing businesses to revisit their workforce structure, but three key elements are influencing LSRs, in particular.
Taken together, these outside factors are creating the pressure that's driving LSR owners and operators to look at their workforce structure and ask themselves if changes are needed to better support growth next year.
Weigh your workforce options
There's no magic formula to determine the right workforce structure for a business. The approach that best serves your restaurant is influenced by hard costs, organizational structure, consumer demand, legal requirements, etc. But before you dig into any of those factors, you need a solid understanding of the pros and cons of the two primary workforce approaches: part-time vs full-time.
Regardless of the approach you take, having the right employees in the right positions is critical because a strong team can yield benefits — reduced turnover, increased sales, improved customer service, etc. — which can often surmount other factors impacting your bottom line. And when it comes to having the right employees in the right positions, it all boils down to recruiting directly from your target audience and focusing more on applicant aptitude over experience. You can find out more about how to recognize the best here.
There's little doubt that LSR owners and operators will be evaluating their workforce structures next year. What remains to be seen is whether or not employers will take a balanced look at their options, weigh them against outside forces and put an emphasis on finding right-fit employees. If so, LSRs will build a structure that supports growth and they'll be in a strong position to capitalize on what 2013 will offer.
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