Phone systems are the lifeline of most pizzerias. For those who conduct most or all of their business via take out and delivery, the phone is the direct and sometimes only connection with customers. If you're one of those businesses, you need to ensure your phone system is not just working but working for you.
Are you wasting money through excess lines? You may have broken or poor quality lines that you are not aware of? Do you know if you are over-staffed or under-staffed during different times of the day? How much time is wasted while your delivery drivers try to find customers or wait for customers to provide payment? How often do customers call you to check when their delivery will arrive?
A standard phone system is not going to help you understand these issues or find solutions to your problems. You need communications system that helps you manage the entire customer ordering experience; one that can generate the business data you need to implement the right operational changes.
The right phone system doesn't have to be expensive. In fact, if you've recently upgraded it's possible your existing set up already has what you need. Either way, to optimize your business you need to ensure you are utilizing certain key technologies including auto-attendant, call reporting, call recording, whisper training, VoIP and PSTN (Hybrid) support, automated customer call back and remote management.
With these features in place, here are some of the things you should look to implement:
Getting the most out of your phone system will help you get the most out of your business. If you have any questions, feel free to get in touch.