Alicia Kelso / Alicia Kelso has been a professional journalist for 15 years. Her work with QSRweb.com and PizzaMarketplace.com has been featured in publications around the world, including Good Morning America, Voice of Russia radio, Consumerist.com and Franchise Asia magazine.
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Pizza Ranch leverages mission, menu to differentiate itself

The company required franchisees to add its gluten-free pizza this year, a response that came directly from guest demand.

Report: Limited-service restaurants fighting harder for customers

According to a new report from the National Restaurant Association, concepts are adding off-peak hours, off-premise business and retail options as differentiators.

Wheat prices drop a dime in a week

Three more 52-week highs turned in last week.

How can restaurant operators manage a world of 'big data?'

Concerns remain about how to turn all of that information into actionable items.

How Boston's Pizza came out of the recession stronger

COO Mike Best says the company focused on upsell training and community branding efforts.

Gas prices remain high at the start of summer driving season

Natural gas declines across all regional hubs for the week.

Consumers driving the need for restaurants to adopt mobile solutions

Some experts predict mobile payments to reach critical mass in three to five years.

Menu product development takes patience, collaboration

You can create a great product but without marketing, it won't budge.

How to navigate back-office technology options

Technology can't predict the bus full of customers that just pulled up; you have to train your staff to be aware of what's going on outside of the data.

Domino's hits 52-week high for 5th straight week

Average wheat prices are slowly rising.

NoshList CEO: 'Mobile is about to change everything about restaurants'

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

Restaurant execs: Social media requires response, risk taking

While likes and followers are important, the key metric is if something is shared.

Restaurant leaders share best practices for employee engagement

Restaurants have incentivized and engaged their teams with everything from retreats to Facebook pages to ESOL programs.

Gas prices temper before busy travel season

Wheat and cheese prices both fall.

Restaurant brands pitch in for Oklahoma tornado relief

Chains have been handing out food to victims and first responders, as well as directing their social fan base to relief organizations.

NRA Show '13: Energy-efficient equipment proves its ROI

Time-saving, energy-saving and data-mining are the big equipment stars this year.

NRA Show '13: A handful of menu trends emerge

Gluten free, Greek yogurt, beverages and children's nutrition are just some of the show highlights from the food side.

Public pizza companies riding 52-week highs in May

Gas prices continue rising ahead of the busy summer travel season.

From the NRA Show floor: Optimism and investment

Mobile, digital signage solutions on trend as the technology pavilion continues to grow.

Gas prices boomerang back up

The average cost of wheat has increased nearly 75 cents in the past month.

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