Form partnerships with like-minded individuals and integrate the brand with its community, employees and partners.
Most online conversations are positive; however customer service is an easy point of contention.
A Q&A with OLO founder and CEO Noah Glass on the new digital customer and the technology driving their dining experiences.
The enforcement of PCI compliance can be difficult for franchisors to navigate who are looking to establish cooperation across their franchise system. In the webinar, "How much is your brand reputation worth? The cost of PCI compliance," presented by FastCasual.com...
Since the economic downturn, the fast casual segment has led the restaurant industry in both sales and unit growth. And it continues to outperform on both fronts. This infographic shows just how hot fast casual dining is.
Having a social media management system has become a necessary tool for restaurant operators trying to sift through the vast and varied customer comments received on a daily basis. For chains of one to 1,001 locations, these systems are crucial...
The topic of sustainability has been an elusive one for restaurant operators, who have been inundated in recent years with foodservice buzzwords such as organic, fresh and all-natural. Navigating the world of sustainability and how it applies to the menu...
The payment-card data breach at a Margarita's restaurant in Huntsville, Texas, is shedding further light on the vulnerability restaurants face from debit- and credit-card hackers. Investigators do not believe any of the employees were involved in the breach that impacted...
The Senate voted Wednesday to reject a delay for the much needed debit-card swipe-fee reforms being released by the Federal Reserve. The reforms are scheduled to go into effect July 21 and enable the Reserve to cap debit-swipe fees imposed by card processors to 12 cents, as opposed to the average 44 cents per transaction.
FastCasual.com has released its sixth annual Top 100 Movers & Shakers, a ranking of the best fast casual concepts of 2010. This year’s winner was Firehouse Subs, which was on target to post $233 million in revenue in FY 2010.
Exhibitors on day two of the North American Foodservice Equipment Manufacturers Show expressed optimism about the number of attendees at this year’s event, held at the Orlando, Fla., convention center Feb. 10-12. “So far we’ve surpassed the sales leads Thursday that we did for the entire 2009 NAFEM Show,” said Henny Penny’s Jason Moles.
Jack Butorac emerged from retirement mode to help lead Marco's pizza's expansion into 17 states.
Wells Fargo & Company is rolling out a Visa microSD mobile payment pilot that will include 200 Wells Fargo team members who are users of specific BlackBerry and iPhone models. The pilot features DeviceFidelity's In2Pay technology. BlackBerry smartphone users will...
Exit41 has officially launched a new web-based solution that will let Facebook fans of restaurant brands order meals via the social networking site. The app also will let fans on Facebook share and “Like” their favorite menu items within their...
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