Learning from the best and the worst restaurant apps

Nearly half of the top 100 restaurant chains don't have a native app, even though consumers expect one. Gleaning wisdom from over 1 million app reviews has revealed some interesting lessons and principles, from both the well-done apps to the mobile flops.

AI meets customer engagement: Creepy or necessary?

A new artificial intelligence platform promises to engage diners in a caring way with very little thought and effort from restaurant operators.

Cannabis quelling 'the munchies' fast casual style

One of the major players in the burgeoning legal marijuana business is lighting up a new franchising concept.

Foodtech key to tapping into growing Indian foodservice market

A new report from TechSci Research shows that over the next five years, India may be one of the most promising markets for food service investment, But you must be a leading-edge system for both online ordering and meal delivery.

3 types of rewards to increase employee satisfaction

By Autumn Manning, CEO of YouEarnedIt A recent Restaurant Opportunities Centers study revealed that the lack of benefits and flexible days off is a pervasive problem for those who work in restaurants. These people are often in school, balancing a...

The good, the bad and the ugly about those food holidays

Hamburgers ... Pinot noir ... peanut butter-and-chocolate: What do they all have in common? They all have specific U.S. days of celebration when the brands that sell them work for free media and other event-based marketing. But do they work?

Historic 1st FAA-approved food delivery? Of course, it's a Slurpee and a doughnut

Just how long do we have before these autonomous flying delivery trucks fill our skies like a perpetual "day of the locusts"?

Commodities: A mostly profitable week for pizza restaurateurs

The cheese stands alone as the sole item to go up in price last week. On top of that good news for pizza restaurateurs,all but one of the stocks QSRweb.com monitors gained in value last week.

The Instagram advantage: Seven rules for putting this super-visual tool to work for you

Pictures and words and great hashtags — that's the world of Instagram. It's a world restaurateurs must know to engage today's customers. Here are some pointers.

Chick-fil-A app campaign analytics show just how big a win it was

You can drive consumers to your app, but you can't necessarily make them download it. This has been the perpetual problem for restaurants that want their guests to be intimately linked to their brands via smartphones. As difficult as it...

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

Six ways your restaurant's reputation is affecting your online orders

As technology makes it easier for your customers to order online, it also makes it more important than ever to manage your restaurant's reputation.

Fighting pesticides, pathogens, other brand-crushing problems

Produce is at the heart of most food borne illnesses attributed to restaurants, according to national statistics. What are your procedures for cleaning produce and other types of foods?

More please! Hungry American business people increase spending on food

American workers are clearly hungry. And today, another report from the business dining sector shows just how ravenous we are when we're on the road or just entertaining clients in town.

Early bird gets the worm: Top 5 reasons to meet us in Cali for Fast Cas Exec Summit

Although our 11th annual Fast Casual Executive Summit isn't until Oct. 9-11, you can get in at $595 as opposed to the regular price of $795 if you register by Friday. If that's not enough incentive to join us in sunny California for the summit, below are top five reasons you need to put his amazing event on your calendar.

New report predicts the road ahead for food service market

A new analysis of the food service industry by Technavio shows that over the next four years the food service industry will grow almost 3½ percent overall largely due to a whole lot of action in the market around the fast casual restaurant sector, according to a news release.

Commodities: Markets fluctuating, pizza stocks down

Pizza commodities were a mixed bag of good and bad news last week.

Pizza Hut's digital guru talking all-things tech

Baron Concors, Pizza Hut's global chief digital officer, will share insights about the chain's digital strategy Aug. 17 at this year’s CONNECT Mobile Innovation Summit in Dallas.

3 steps to cutting 1 huge expense

Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become as easy as swiping the card.

Where in the restaurant world will Pokemon GO, go?

Computer code rarely lies, and the computer code inside  the Pokemon Go game for mobile devices indicates that the Niantic Labs product already has  McDonald's deeply embedded inside it. If it's true, McDonald's isn't ready to talk about it yet, though.

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