Nov. 16, 2003
NEW DELHI—Domino's Pizza India Ltd. is headed toward its first profit since opening in the subcontinent five years ago.
According to the Business Standard, Domino's India chief executive officer Arvind Nair credited the turnaround to higher volume, increased efficiencies and improved employee performance. Employee turnover alone has dropped from 8 percent to 4 percent in the past two years.
"It has been made possible by increasing focus not only on training, but also on appreciation and awards for the employees," said Nair, adding that delivery times have improved as well.
Before year's end, Domino's expects to add five new outlets for a total of 90. It once had 100 units in the country, but pulled back after expanding too quickly. Since then, the company has renovated and expanded many of its outlets.
Nair said business was growing 20 percent year but would not supply sales figures.