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SANTA CLARA, Calif. — Jacent Technologies, a supplier of voice-ordering platforms for automating inbound telephone calls, announced the results of its first State of Super Bowl Takeout Survey.
According to a news release, based on the responses of 151 people who took a Web survey, most consumers are receptive to using automated ordering systems if it shortens hold times.
"This survey was a way for us to show what we've been hearing from our customers," said Trevor Stout, president and CEO of Jacent Technologies. "Consumers are becoming less apt to wait on hold, and are becoming increasingly comfortable using technology, like automated ordering systems, to place their orders and avoid long wait times."
Key findings of the survey:
Operators say automated ordering is very helpful during hectic days.
"Since putting in the Jacent Voice Center, we have been able to enter an order much faster through the POS system," said Glenn Barker a Round Table Pizza franchisee in California. "In the past, we have handled increased call volume at peak times, such as Super Bowl Sunday, by throwing more people at the problem, but this system eliminates that. Plus, we've been able to improve our level of customer service dramatically."
Jacent Voice Center is a complete business call management system that allows managers full control over their phone sales operations while minimizing costly lost calls.
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