MSP airport recognized for best foodservice program

 
Nov. 27, 2013

The Minneapolis-St. Paul International Airport (MSP) has been recognized as having the Best Food and Beverage Program of any large airport in North America by Airports Council International.

The award specifically recognizes MSP's Terminal 1-Lindbergh food and beverage program, which recently added 11 new restaurants on Concourse G. The new restaurants were developed and are operated by OTG, a company that focuses on locally-inspired menus and iPads at every seat.

The ACI-NA Excellence in Airport Concessions Contest is judged by an independent panel with no interest in concession operations or the outcome of any one airport. ACI-NA received 200 nominations from airports throughout the U.S. and Canada for this year's contest.

OTG was selected by Delta Airlines and the Metropolitan Airports Commission (MAC) to create and operate new dining and retail space on Concourse G. Sales on Concourse G have increased 44 percent since the program launched.

Concepts included on Concourse G include Vero, a pizza establishment, as well as Shoyu (Asian), Volante (Italian), Mimosa (French), Mill City Tavern and TwinBurger (American) and more.

More than 1,700 iPads are available throughout the concourse, including one at each seat at every restaurant. The iPads can be used to order food, check flight status, access email or browse the Internet.

"Our goal is to provide travelers with the best airport experience in North America, and this award confirms we are on the right track," said Jeff Hamiel, Metropolitan Airports Commission executive director/CEO. "OTG has taken a visionary approach to airport dining and provided travelers at MSP an experience they won't find anywhere else."

Read more about customer service/experience initiatives.


Topics: Customer Service / Experience , Online / Mobile / Social , Operations Management


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