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Franchise Business Review has recognized Papa Murphy's with the 2013 Franchisee Satisfaction Award. The annual award is given to franchise companies with the highest franchisee satisfaction rankings.
The rankings are compiled through a survey asking franchisees questions related to training and support, system communication, franchisor/franchisee relations, financial opportunity, business lifestyle and overall satisfaction with their business. Fifty-six percent (289) of Papa Murphy's franchisees participated in the Franchise Business Review satisfaction survey.
"Papa Murphy's was rated a top franchise in both our annual food industry study and in our new research on multiunit franchises. These are two hot segments, and they are particularly competitive, so it's very impressive to see Papa Murphy's on both," said Michelle Rowan, president at Franchise Business Review.
Papa Murphy's CEO Ken Calwell attributes the brand's high satisfaction ratings to a passion to serve loyal fans.
"Our franchise owners' happiness comes from serving the millions of customers that rely on Papa Murphy's to bring their family together around an affordable, great tasting dinner. Our franchise owners are passionate about creating food people love that's fresh and high-quality, while also being easy to bake at home," he said.
For the past eight years, Franchise Business Review has surveyed more than 100,000 franchisees from more than 700 franchise brands. All active franchise owners who have been in business for three months or longer are invited to participate in the survey.
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