SAN FRANCISCO — Take-n-bake pizza chain Papa Murphy's has adopted technology from Salesforce.com to help the company manage its expanding franchise business. Using the Force.com Platform-as-a-Service, Papa Murphy's developed and deployed a customized solution that allows it to track and manage franchisor information — from initial inquiries to contract signing — through site construction and on an ongoing basis for store operations.
Salesforce.com partner CenterStance helped deploy the solution for Papa Murphy's.
Papa Murphy's also is using Salesforce Customer Portal for its internal help desk needs. E-mails sent to the help desk automatically create a case, and the IT team can use Salesforce to assign resources and track the issue to resolution.