Pizza Hut goes high-tech to avoid theft

 
July 20, 2011

Pizza Hut franchisee Rage Inc. has rolled out DigitalPersona U.are.U Fingerprint Biometrics in 118 Pizza Hut locations throughout South Carolina, North Carolina, Kentucky, Tennessee and Virginia.

The system requires employees to scan their fingerprints when using the company's Speedline Point-of-Sale (POS) systems.

Before the fingerprint readers were in Rage's Huts, store managers used simple ID numbers to authorize discounts, overrides and voids.

Employees also had their own ID numbers to clock in and out of the payroll system. Because managers are often required to handle multiple requests at the same time, they would share authorization credentials with employees to prevent delays in customer service.

This practice frequently led to fraudulent discounts, causing cash register shrink. Also, some employees were also buddy-punching, or clocking in co-workers who weren't actually working.

The new system has improved employee accountability, reduced unauthorized discounts and decreased payroll fraud, said David Logsdon, director of MIS at Rage Inc. "This has led to improved revenues across all of our locations."


Topics: Crime , Loss Prevention , Operations Management

Companies: SpeedLine Solutions


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