Oct. 11, 2013
The Pizza Hut Human Resources Department and its LEAD (Leading Excellence And Development) Team, in partnership with Infinitude Creative Group, was awarded the Brandon Hall Group Silver Award for Excellence in the Best Use of Blended Learning category this week.
Brandon Hall Group is a research and analyst firm with more than 10,000 clients globally. Pizza Hut was the only restaurant company to win an award in this category.
LEAD is the blended learning training program for restaurant management at Pizza Hut. The Shift Leader portion, also referred to as Shift LEAD, is the segment that was submitted for consideration. The Shift LEAD program combines online learning with live in-person workshops and on-the-job guided practice. According to a company release, the blended approach provides a consistent training experience while allowing trainees to work at their own pace based on a personalized training plan. All of the courses are stepping stones to the next skill, so participants may begin applying what they are learning as they go, the company said.
The cross-functional team of both equity and franchise partners dedicated almost seven months and more than 500 hours to reviewing the 16 courses, 16 assessments and three workshops included in this program.
"The squad did an amazing job of creating a one system training program that is able to flex to the specific processes and procedures of each individual franchise organization," said Tracy Skeans, chief people officer, Pizza Hut.
Since the launch in May 2012, more than 15,000 restaurant level managers have completed the Shift LEAD program, while an additional 7,400 are currently in progress.
Read more about staffing and training.