- WHITE PAPERS
A new survey of restaurant customers in the U.S. identifies the top loyalty drivers for pizza takeout concepts as good value, convenient locations and low prices.
Having "great-tasting food" ranked as the seventh most important factor.
The survey was conducted by Restaurant DemandTracker, a syndicated consumer research service from Consumer Edge Insight.
Fifty-three percent of respondents cited "good value" as the top driver for patronizing a pizza takeout concept. This was followed by convenient locations (44 percent), low prices (44 percent), good discounts/promotions (42 percent) and fast service (41 percent). Having great-tasting food was cited by 35 percent of consumers.
The survey included five of the largest pizza-takeout restaurant brands in the U.S.: CiCi's Pizza, Domino's Pizza, Little Caesar's Pizza, Papa John's Pizza and Pizza Hut. These brands were also rated on different attributes, with the following results:
"For restaurants in the pizza-takeout segment, the most important factors that drive loyalty to a brand are all related to providing great price/value relationship and fast service from a convenient set of locations," said David Decker, president, Consumer Edge Insight. "Little Caesar's scores among the top-two brands in the segment on each of these attributes, but with other brands close behind. The competitiveness of this segment means that brands need to continue to find other ways to differentiate themselves in ways that enhance perceived value."
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