Quail Digital, a wireless headset communication specialist, has extended the bandwidth on its Q Pro 5 drive-thru system. The system now operates on the new CATiQ dect 6 standard, which increases bandwidth from 8KHz to 16KHz, according to a company press release.
The development has improved audio quality between the wireless headsets and between the headsets and the order point. Noise-cancelling technology also removes external traffic noise more efficiently to give much clearer communication between customers and order takers.
"The upgrade has doubled the audio quality of the system, which is a huge advantage for crew and customers," said Tom Downes, CEO of Quail Digital. "Order accuracy is everything. If the order taker can hear clearly the drive-thru operation runs well."
The new system is available now following successful trials in the UK with several brands. Existing users have the opportunity to upgrade.
"Our 8KHz system was good, indeed tests by Orfield Laboratories Inc last year revealed that the Q Pro 5 system offers superior acoustic quality to our competitors, and this is a great innovation for our customers," Downes said.
Restaurant brands already using Quail Digital headsets include Fatburger, Dairy Queen, Subway, Weinerschnitzel, Java Station, Al's American Beef, Sonic, KFC and Burger King.
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