Report: Consumers more concerned with food quality than safety

 
April 26, 2010
Today's consumers are aware of food safety issues, but not as concerned as before. They take steps to reduce their risks by reading country of origin and nutritional labels and relying on public information about foodborne illness.
 
According to Deloitte's 2010 Consumer Food Safety Survey, while nine out of 10 (90 percent) of consumers believe food-related recalls are on the rise, or on par, compared with findings from Deloitte's 2008 Consumer Food Safety Survey, fewer people seem to be anxious about them.
Further, the results show 65 percent of consumers surveyed are concerned about the quality of the food they eat, a 17 percent decrease from 2008.
 
"Over the past two years, we have seen a significant shift in how consumers view the foods they purchase," said Pat Conroy, Deloitte's vice chairman and U.S. consumer products practice leader.
 
"Though our survey still shows health and safety as the top two concerns facing Americans, the percentages have dropped and consumers are using their increased knowledge of food products to raise concerns around over-processed foods."
 
"Food companies are now dealing with an engaged consumer who actively seeks to understand the products they are looking to buy," he said. "This survey should be yet another red flag for the industry, as it shows that consumers are determined to be smarter about the foods they put on their table."
 
Here are a few highlights from the study:
 
People rely on the FDA, less on retailers for food safety info
 
 
Three out of four Americans surveyed feel that the manufacturers/food companies are responsible for communicating product recall information, followed closely by government organizations such as the Food and Drug Administration (73 percent), with less expectations from retailers (53 percent) and the media (51 percent).
 
Country-of-origin labels help their selection process
 
Half (51 percent) of Americans say the new country-of-origin labels help in determining which fresh meat, fish, fruit or vegetables to purchase, and 45 percent say they would like to find out the country of origin on a website for all ingredients in a packaged/bottled food product. This may become of increasing importance to consumers, since the survey found that more than half (53 percent) of consumers frequently or always read the list of ingredients on an unfamiliar packaged or bottled food item; up from 50 percent in 2008.
 
However, although more Americans are reading ingredients, only four out of 10 (45 percent) surveyed say they understand at least 75 percent of the ingredients on a packaged food item, up slightly from 2008 (33 percent). Furthermore, 55 percent surveyed understand half or less of the ingredients, which is in line with responses from Deloitte's 2008 survey (59 percent).
 
Nutritional facts matter
 
A strong interest in nutrition has caused consumers to reference the "nutritional facts" box on packaged/bottled foods when making a purchase. More than half (54 percent) of Americans surveyed frequently or always read the nutritional facts box on an unfamiliar packaged or bottled food item and 26 percent occasionally, as compared to 15 percent rarely and five percent who never read it.
 
The top five nutritional facts that consumers report reading are: calories (71 percent), total fat (63 percent), sugars (50 percent), sodium (45 percent) and serving size (39 percent). Four out of 10 (42 percent) consumers surveyed frequently or always purchase packaged/bottled foods influenced by health-related claims, such as "low carb," "low sodium" and "heart healthy."
 
The survey was commissioned by Deloitte and conducted online by an independent research company between March 22 and March 24, 2010. The survey polled a nationally representative sample of 1,102 consumers. The survey has a margin of error of three percentage points.

Topics: Health & Nutrition , Operations Management


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