- WHITE PAPERS
The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and a guide on the use of social media.
According to a news release, the DVDs were created to appeal to mid-market and small chain operations. The video series is designed to help owners and managers teach their employees how to provide exceptional customer service; prevent harassment and discrimination; and employee responsibility when representing their brand or their customers on social media platforms.
"These DVDs are designed to educate and train restaurant and foodservice employees dealing with important workplace issues," said Sara Anderson, the NRA's restaurant programs manager. "The DVDs are broadly drawn to avoid conflicts with organizations' standard operating procedures and also offer specific information that could help prevent potential situations that are hurtful to a business' reputation or costly legal battles."
The DVDs range between 11 and 22 minutes in length. The topics include:
The DVDs are available for sale on the ServSafe website. For more information, e-mail ServSafe@restaurant.org.