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Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.
Powered by an Android tablet, the Humm application enables customers to voice their opinions about a restaurant prior to leaving the establishment. The feedback is captured and instantly uploaded to Humm's Insights Portal, a proprietary cloud-based software that business owners and managers can directly access to view actionable insights from raw customer data in real-time, according to a company news release.
Additional key features offered via the Humm portal include:
"The service industry is facing the most empowered customers the world has ever seen," said Bernard Briggs, Humm founder and CEO. "Given the state of the industry, developing tools to engage with these customers at the right time and in the right way is paramount to their survival, and it's what Humm is maniacally focused on providing."
Read more about customer experience.
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