Shop'n Chek intros new customer-service management tool

Feb. 8, 2007
NORCROSS, Ga. — Full-service customer experience measurement company Shop'n Chek Inc. announced Feb. 8 the launch of its Triggered Training, a new frontline training and learning solution designed to improve operational performance at the store level.
Through Triggered Training's real-time, immediate delivery of training content and feedback loops, Shop'n Chek clients can reduce or eliminate the time gap between the measurement of operational performance and resulting customer-service improvements.
Triggered Training tools include:
  • A mystery shopping, audit or customer feedback survey program.
  • The monitoring of client-defined thresholds for acceptable performance.
  • Online, targeted training program or programs instantly delivered to the manager of an under-performing location via automated e-mail notifications.
  • Automated scoring and status reporting

Topics: Equipment & Supplies , Operations Management , Service

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