Smartphone search latest tool for new customer acquisition

 
July 6, 2010

A new survey by Compete has found that nearly one in three smartphone owners has called or stopped into a local business after finding it using a local search application. In Q1 alone, close to a third of Android and iPhone owners discovered at least two new businesses that they were not previously aware of as a result of using local search applications.

These findings are the results of the Q1 2010 Smartphone Intelligence survey by Compete, a Kantar Media company with one of the largest online behavior databases in the industry. According to a Compete company statement, the survey showed major movement in the use of local search, social networking and gaming on smartphones. Compete's quarterly Smartphone Intelligence survey provides behavioral and survey-based insights into how consumers are using iPhones, BlackBerrys, Android devices and other smartphones.    

"With the increasing popularity of local search, retailers should ensure their sites are optimized for mobile browsers," said Danielle Nohe, director, technology and entertainment for Compete. "Making it easy for consumers to discover businesses via their devices opens local companies up to a whole new customer demographic, and savvy businesses should make sure they're maximizing this opportunity."

Consumers also are increasingly accessing social networking sites via their mobile devices. According to Compete's findings, 33 percent of smartphone Twitter users primarily send tweets via their smartphones, and 33 percent of these consumers prefer to read tweets on their phone. Of those accessing Facebook from their smartphone, consumers are increasingly using the device to read news feeds (66 percent), post status updates (60 percent), read/reply to private messages (59 percent) and post photos (44 percent).

"Given the increasing popularity of Facebook, Twitter and other social sites, it follows that users are eager to access these outlets on their phones," Nohe said. "Based on our findings, I recommend marketers start thinking about new ways to maximize consumers' use of smartphones on social sites, as mobile adoption will likely only increase with time."

 


Topics: Food & Beverage , Online / Mobile / Social , Operations Management , Systems / Technology , Trends / Statistics


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