Dec. 10, 2009
Restaurant point-of-sale developer SpeedLine now supports new restaurant call center options, in collaboration with SpeedLine Technology Network members Stellar Restaurant Solutions and Delphis Software.
These hybrid restaurant ordering solutions combine affordable online order entry and state-of-the-art call center facilities, directly integrated to the restaurant POS systems, to reduce costs, increase sales and improve service quality.
Stellar offers a range of call center service options, using their professional call center agents or the restaurant company's own call center staff.
Delphis Software provides the call center order interface, as well as an optional Web ordering site for the restaurant company. Through SpeedLine OrderLink Gateway, orders from the call center and Web site are delivered instantly to the POS system at the restaurant.
"Delphis Menu Sync talks to both SpeedLine and Stellar," said Neil Higgins, Delphis' vice-president of marketing, "keeping the call center and restaurant Web site up to date automatically with any changes to menu items, pricing, or store hours at the restaurants."
For restaurant companies looking for gains in service efficiency and sales, this new collaboration provides a range of affordable call center options. And it gives restaurants the ability to offer patrons multiple ways to order — online, call center, mobile, text and IVR — with seamless integration to the SpeedLine POS systems in the restaurants.
"This new collaboration provides restaurant operators better, cheaper, and faster ways to get orders to their stores," said Stellar CEO Steve Bigari. "It's all about growing your business."